Drew Engleman

As the owner of Hopkins Glass & Glazing, I specialize in delivering exceptional commercial and residential glazing services. My commitment to excellence and customer satisfaction drives me to tailor designs that meet specific client needs, ensuring high-quality craftsmanship in every project. I have successfully built a strong reputation in the Twin Cities, leading to significant business growth and client loyalty.

-Cultivate and maintain long lasting relationships with existing and potential customers. -Effectively negotiate agreements with customers and suppliers -Finding and Maintaining sources for what we sell as well as the customers we sell our products to -Set appointments through cold calling and networking. -Provide optimal solutions base on customers needs -Attend numerous networking events and trade shows in search of new customers and relationships

Develop and coach team by • Monthly Action Plan’s • Promote employee development • Future Leader program Developmental and coaching activities resulting in: • 6 employees promoted in 18 months • Created a performance driven and competitive culture Motivate and inspire employees to perform in a high, success driven environment • Business growth resulting in a year to date 27.4% new line growth with company goal of 10% • Retain and grow customer base with year to date churn of .74% vs. company churn of 1.42% • Managed customer experience resulting in, year end 36% Net Promoter Score vs. company’s avg. 28% Manage store operations with an emphasis on creating operational efficiency Maximize all sales and manage toward Key performance indicators, currently top 10 in region in all 4