Divya Verma

Partner to mid-market SaaS organizations across India, helping leadership teams improve customer acquisition, retention, sales productivity, and go-to-market effectiveness through data-driven decision making. • Manage a portfolio of 40+ SaaS and technology companies, partnering with founders, CROs, Sales Leaders, Customer Success leaders, and GTM teams on growth and expansion strategies. • Diagnose adoption, retention, and commercial growth challenges by identifying patterns across customer behavior, organizational structure, sales processes, and market positioning. • Lead executive business reviews to uncover business risks, align stakeholders, and build strategic roadmaps for long-term account growth. • Design scalable account planning and customer intelligence frameworks that improve visibility into stakeholder engagement, renewal risk, and expansion opportunities. • Translate complex datasets into executive recommendations, enabling leadership teams to make faster and more informed commercial decisions. • Advise organizations on sales strategy, territory planning, account prioritization, prospecting efficiency, and customer engagement best practices. • Partner cross-functionally with Product, Customer Success, Sales Operations, and senior leadership teams to drive customer outcomes and business transformation initiatives. • Built an AI-powered account intelligence system in Notion that automated information gathering, reduced manual effort by 60%, surfaced churn-risk accounts earlier, identified expansion opportunities, and improved account transition planning. • Consistently recognized for combining analytical problem solving, commercial strategy, and operational execution to drive measurable business outcomes.

Partnered with high-growth technology companies to improve market positioning, customer engagement, commercial performance, and operational effectiveness through data-driven strategy and execution. • Led strategic growth initiatives for enterprise clients by identifying market opportunities, competitive positioning gaps, and customer engagement challenges. • Spearheaded the Growth Makers India 2024 initiative, bringing together founders, operators, and industry leaders through strategic partnerships and ecosystem-building programs. • Conducted competitive intelligence and market research to uncover growth opportunities, resulting in a 25% increase in revenue and a 40% improvement in client engagement. • Designed and executed customer engagement frameworks that strengthened brand visibility, improved stakeholder engagement, and increased audience participation by 20%. • Diagnosed operational bottlenecks within commercial processes and redesigned collection workflows, recovering over $500K in outstanding revenue while improving cash flow efficiency by 30%. • Leveraged customer and market intelligence to identify retention risks, optimize engagement strategies, and reduce customer churn by 18%. • Worked cross-functionally across sales, marketing, content, and leadership teams to align business objectives with measurable commercial outcomes. • Developed expertise in market intelligence, growth strategy, customer behavior analysis, and process optimization across high-growth technology organizations.

Partnered with enterprise and high-growth organizations across APAC to improve customer adoption, retention, expansion, and commercial outcomes through strategic account management and business consulting. • Managed a $1M+ portfolio across the APAC region, exceeding business targets by 121% through customer-centric growth strategies and executive stakeholder engagement. • Worked closely with business leaders to identify growth opportunities, improve customer engagement, and align LinkedIn solutions with broader commercial objectives. • Designed and executed customer growth and engagement strategies that contributed to 132% revenue growth while strengthening long-term customer relationships. • Diagnosed onboarding, adoption, and expansion challenges across customer accounts, redesigning engagement frameworks that improved retention by 23%. • Conducted business reviews with senior stakeholders to identify risks, uncover growth opportunities, and develop action plans aligned with organizational goals. • Identified process inefficiencies across customer workflows and implemented improvements that increased operational efficiency by 15%. • Leveraged customer intelligence and market insights to drive adoption, strengthen customer outcomes, and support sustainable account growth across the region. • Built a strong foundation in customer strategy, stakeholder management, retention planning, and business transformation within enterprise SaaS environments.

In this role, I focused on enhancing branding and customer acquisition strategies to achieve business growth. • Led customer acquisition initiatives, increasing digital brand engagement and appointment rates by 53%. • Partnered with Adobe’s largest reseller to improve branding efforts, boosting renewal rates from 57% to 93%. • Utilized CRM and data analysis to identify and capitalize on opportunities for branding innovation, increasing average deal size by 42.8%. • Piloted new client deployment and renewal strategies, achieving a 3.6x increase in deployment rates in the UK.

Focused on digital engagement and process optimization to drive branding and client success initiatives. • Conducted data-driven branding analysis, optimizing client processes and enhancing digital engagement strategies. • Collaborated with teams to streamline account management processes, improving retention rates and increasing client satisfaction. • Leveraged analytics tools to identify branding inefficiencies and provide actionable solutions that improved client performance.