Disha Patel

Integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals Continually enhance our customer banking experience Relationships with assigned Business Partners, referring customers when appropriate to provide timely financial solutions Adhering to all company compliance and guidelines and knowledgeable of procedures and processes affecting the Personal Banker position. Evaluations of client's needs to identify solutions that align with their business objectives, while continuously driving base business growth and profitable sales. Rectify audit observations and formulate plans to avoid repetition of the same Refer clients to in house financials experts, when necessary, by presenting financial products and services to existing and prospective customers Assist customers with opening new accounts and safeguarding their investment Knowledge and understanding of new account systems thorough knowledge of required account documentation requirements and disclosure Comprehending and adhering to, and ensuring all security and compliance procedures for protection of assets, including consistent use of dual control Adhering to the Bank’s policies and procedures regarding branch operations and employment practices, code of ethics, and national laws in UK Understanding of appropriate banking legislations and regulations by keeping up to date with market updates and financial news to provide the best possible service Mitigate risks associated with financial transactions and report any suspicious activities as per regulatory guidelines. Adhere to security and confidentiality protocols to protect clients' sensitive information. Stay updated on changes in banking laws, regulations, and industry trends, implementing necessary changes in processes and procedures accordingly Meet or exceed sales targets and objectives through effective relationship building and sales strategies

Educate customers on product features, benefits, and usage to enhance their overall experience and satisfaction. Address customer complaints, disputes, or issues promptly and effectively, striving to resolve them to the customer's satisfaction. Follow up with customers to ensure that their concerns have been adequately addressed and resolved. Meet or exceed sales targets and goals set by the bank through proactive engagement with customers and effective sales techniques. Actively listen to customers' concerns and questions, providing accurate and helpful responses in a timely manner. Assist customers with a wide range of banking inquiries, including account balances, transactions, loan applications, and product information. Educate customers on the features and benefits of various banking products and services, including checking accounts, savings accounts, loans, and credit cards.

Working as a team to ensure that all the tasks in the Image and Workflow system is completed in a timely manner in line with the Service Level Agreements Liaising with Private Banking Managers and other departments when it is required to do so to complete the relevant tasks. Maintain organized and efficient filing systems, both electronic and physical, to ensure easy retrieval of documents Serve as a point of contact for internal staff, external clients, and visitors, answering inquiries and directing them to the appropriate department or individual