Dipu Joy

• Served as Technical Lead for developing centralised monitoring and observability solution for Philips IT, resulting in reduction of critical incidents . • observability data from multiple systems was captured in elastic search and eventually reported on Grafana dashboards, providing a birds eye view to service owners • Implemented instant alerts and auto-fixes for common issues, significantly reducing downtime and critical incidents. • Served as technical lead and product owner for Philips IT master data which was critical for daily operations. Achieved efficiency and cost savings of ~ 80k Euros by bringing efficiency in infra

• Led the design and implementation of a centralized data repository, automating data ingestion from multiple sources to improve data consistency, accessibility, and governance • Streamlined data management processes through automation of legacy reporting workflows, enhancing efficiency and reducing manual effort • Conducted monthly IT user sentiment analysis using text mining and NLP techniques to identify key pain points and drive targeted service improvements • Delivered actionable insights to leadership that contributed to measurable improvements in user satisfaction and service performance • Developed interactive Power BI dashboards and analytics solutions to enable real-time, data-driven decision-making for stakeholders • Partnered with cross-functional teams to enhance user experience through scalable analytics and continuous process optimization

• Led reporting modernization initiatives, automating 100+ legacy reports to streamline operations, improve accuracy, and significantly reduce manual effort • Designed and delivered interactive BI dashboards in an Agile environment, enabling real-time, data-driven decision-making for business stakeholders • Leveraged Python-based analytics to explore data, identify trends, and generate actionable insights that supported operational and performance improvements • Partnered with cross-functional teams to enhance analytics adoption and strengthen overall reporting capabilities across the organization

• Delivered actionable performance insights and executive reporting to senior leadership, enabling informed strategic and operational decisions • Integrated and centralized data from multiple enterprise systems into SQL Server, establishing a reliable foundation for advanced analytics and statistical modeling • Designed and developed dynamic dashboards in SAP BI and Excel, improving data accessibility, visualization, and stakeholder adoption • Optimized data management and reporting processes to enhance accuracy, consistency, and turnaround time across business functions • Collaborated closely with business and analytics teams to translate data into meaningful insights that drove measurable performance improvements