Dipti Madan

Analysis data, Process Improvement initiatives , Cost Reduction Projects , Revenue Enhancement Projects, ISO Certification

My responsibilities include Process improvement, Reducing cost , Increasing revenues, Driving various initiatives to improve and enhance process which can impact customer satisfaction.

Strategic Consulting, including business plan & sales strategy development, Product development, enhance Revenues , and improve bottomline

Human Resource Responsibilities  Devise Hiring Policy  Develop a Succession Plan and Promotion path  Streamline HR efficiencies – coordinate New hire orientation, boarding, and training for all new employees  Coordinated ongoing technical training and personal development classes for staff members  Improved team morale by resolving critical inquiries on new hire initiatives and employee workforce matters Achievements Maximized team knowledge and productivity by effectively training, monitoring, and directing employees. Adequate analysis was done wrt. Job optimization and implemented Job rotation. Reduction in Attrition % Increase in fresher’s appointment leading to a long tenure Quality Management Systems Responsibilities:  Provided leadership management in defining, implementing, ensuring, measuring & continuous improvement for all Operation processes along with quality standards, frameworks, practices, and measurements.  Played a major role in attaining ISO 9001-2015 certificate  Increased customer satisfaction by resolving issues.  Developed team communications and Continuously conducted Internal Audit  Defect Analysis based on Pareto analysis. Achievements Projects Documentation- 100% under control Monthly Project KPI monitoring and improvising Reduction in Defects and Non-Conformances Increase in Customer Satisfaction (External and Internal) Specific Training conducted thereby leading to Process improvement. Worked with all departments to develop and implement corrective action.

My responsibilities included drive to customer satisfaction , employee satisfaction , driving team of 15 and answer customer queries

Head Quality - CSD -shared service

direct sales team-handling key accounts

Worked as Tele-Marketing Executive for 1 year. Achieving a Target of Rs.10 Lacs every month from Existing base of Customers and acquiring additional Revenue of Rs.2 Lacs from New Customers. Was promoted as Tele-Marketing Manager in the year 1997, handling a team of 5 members, achieving Revenue of Rs.55Lacs every month across Chennai Territory. Moved on to Field Sales in the Year 1998 as Territory Sales Manager. My Portfolio was to cover the Industrial belt and ensure that Business of Rs.30 Lacs was generated monthly from this territory. Year 2001, I was promoted as Key Account Manager, handling Top Corporate Export Houses of Chennai with an Average turnover of Rs.60Lacs per month Nationally a New Project was launched in the Year 2003, where I was selected as one of the Project Leader to handle New Business for TN State as New Business Manager with 4 Territory managers reporting to me.

Handled a set of 25 Top Clients wrt. Collections, Service Calls. Special Focus on Client Report and Client Orientation. Clientele Enhancement by providing expertise on Information/ systems management Co-ordination/ Monitoring activities related to the Rental Wing of the Company in the areas of Collection /System Renewal Follow ups / Telemarketing Activities

Handled Cash Counter Acquired and Renewed Health Club Customer Membership's Complaint handling and Providing resolution Managed Team of 10.