Dhruv Jain

• Managed IT and cybersecurity services for a team of 10 users. • Configured and customized Salesforce as a CRM to suit the unique needs of the financial services firm. • Revamped backup solutions and implemented regular testing to protect the company's secure data.

• Collaborated with Dr. William Kaiser to enhance course content for 70 EE undergrads • Used STM B-U585I-IOT02A platform to rigorously test and improve course material, ensuring its relevance • Proactively assisted in lab sections, providing personalized guidance for improved academic performance • Streamlined learning with informative LaTeX tutorial PDFs, improving comprehension and academic progress

• Engaged with patrons, addressing diverse queries and enhancing satisfaction, averaging 50+ interactions daily • Organized a 300,000+ item collection using Library of Congress classification, improving search capabilities • Developed a standardized book processing workflow, increasing efficiency and reducing delays • Improved office productivity by maintaining accurate records and managing a student team

• Customer support services which include checking books out to patrons and assisting them with inquiries about the library. • Organizing and maintaining the various collections of books and other media present at the library. • Assisting with various administrative tasks.

• Integrated comprehensive logging mechanisms into diverse data scraper frameworks, saving 2+ hours a day • Configured automated data retrieval scripts using AWS, ensuring up-to-date datasets for critical operations • Designed an intuitive visual dashboard with Python and Loggly, enabling comparison of key metrics across scrapers, enhancing data-driven strategies

• Implemented data preprocessing, addressing missing values and outliers for high-quality datasets • Researched NBA workflows in the SaaS industry, analyzing methodologies and best practices • Developed NBA algorithms using Deep Learning and Reinforcement Learning techniques • Created a training presentation on NBA workflows for future company use

• Assisted the team in deploying a new central server for mobile application development. • Thoroughly tested the various websites that the company is responsible for. • Designed various mass mailers and social media advertisements.