Dhruv Arora
Senior Data Scientist @ Capgemini
About
Data science leader specializing in Generative AI, transforming customer experiences and delivering business value through innovative AI-driven solutions. As a GenAI expert, I’ve designed and deployed multi-agent architectures, AI-powered chatbots, and voice assistants at global firms like NatWest, SAP, and a leading sensor and connectivity company. I hold a Master’s degree in Business Analytics from Duke University’s Fuqua School of Business, where I honed my expertise in AI, machine learning, and data strategy. My projects include building a market intelligence assistant for Expedia and optimizing manufacturing KPIs using AI at SAP. Currently leading AI initiatives as part of Capgemini's AI & Analytics Team, I focus on creating human-centered, scalable AI solutions that drive growth and innovation. I’m passionate about using cutting-edge technology to solve complex problems and enhance organizational efficiency. Excelling academically and professionally, I continue to pursue diverse perspectives through travel and global engagements.
United States
San Francisco Bay Area
Information Technology & Services
LangChain, GPT-4, Retrieval Augmented Generation (RAG), Amazon Web Services (AWS), Cloud Computing, Data Analytics, Healthcare Consulting, People Analytics, Django REST Framework, Convolutional Neural Networks (CNN), Graphical Models, OpenCV, Chrome Extensions, Dashboards, Prolog, Rule-based Systems, Flask, Heroku, Dimensionality Reduction, Hyperparameter Tuning
Experience

Data Analytics Consultant
Durham, North Carolina, United States
• Led team of 4 to analyze referral trends to DCI’s Cancer programs using Tableau and Microsoft SQL Server, enhancing service delivery and program reach. • Built dashboards in Tableau and conducted Statistical Analysis such as Welch T-tests in Python to evaluate equitable care across gender and race, supporting DCI’s patient care fairness initiatives.

Research Assistant
Durham, North Carolina, United States
Supported Prof. Jack Soll in behavioral decision research by successfully web scraping and analyzing research paper data from The Institute for Operations Research and the Management Sciences, enhancing project data resources.

Project Manager
Durham, North Carolina, United States
I was a PM at DISI, pro-bono consulting club at Duke. Led a team of 5 to create a performance tracking analysis app for Jump Ropers who are a part of Aerotrix, a company that provides Jump Rope classes in Chapel Hill, NC.

AI Mentor
I was part of the AI Makerspace team at Digital Product School in a mentorship role. Key Responsibilities included:- - Supporting DPS Participants in developing their product using Lean AI Prototyping methodologies - Organizing sessions and workshops - Managing the LinkedIn Page of AI Makerspace - Contributing to the AI Makerspace GitHub repository

AI Engineer
Munich, Bavaria, Germany
Worked on a project in collaboration with SAP. We created an Intelligent Manufacturing Companion to assist key personas (Production Engineers, Plant Managers, etc.) in the shop floor by reducing the time they spend in decision making during their shift.

Senior Analyst - Data Scientist
Gurugram, Haryana, India
■ Developed a dashboard using Streamlit as frontend and FastAPI as backend to monitor Data & Concept Drift; used models such as BERT, Doc2Vec and Auto-Encoders, and techniques like t-SNE, Lexical Density, PDF, CDF for analysis and visualization ■ Used prior customer data as well as scraped webtext data as input and predicted contextual buttons for the chatbot- Cora. Employed TF-IDF vectorizer for feature extraction and Single-Label Classification ML models like RFC/XGBoost for prediction resulting in 4% improvement in query resolution speed due to reduction in human handoff

Back End Developer
Delhi, India
■ Undertook this internship(part-time) to fulfil the curricular requirements for Software Development using Open Source course at IIITD ■ Developed backend for a Lead Management System (LMS) using Django and MySQL, resulting in deployment-ready product
Education

Strategy Track
Fuqua Scholar (Top 10% of graduating class) Merit Scholarship Recipient Data Science Coursework: Data Science for Business, Decision Analytics & Modeling, Data Visualization, People Analytics Domain Coursework: Strategic Management, Operations Analytics, Causal Analysis, Introductory Accounting/Finance/Marketing
Dhruv Arora's Contact Information
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