Jun Kang Lee

• Troubleshoot, perform root cause analysis. Handle service ticket based on the SLA requirements and Templates. • Responsible for networking fundamentals and protocols (e.g. DNS, TCP/IP, HTTP/HTTPS, REST API, etc.) • Provide technical and solution support to customers and partner.

• Conduct detailed testing of web and mobile applications to detect bugs, defects, and usability concerns. • Create and implement test plans and test cases aligned with project requirements and specifications. • Perform functional, regression, performance, and security testing to ensure application stability and reliability. • Log, track, and manage issues using bug tracking tools, ensuring timely resolution and follow-up.

• Support Marketing & Operations by assisting the team in planning, organizing and implementing administrative task. • plan and execute coordination & collaboration with respective cilent within duration given.

• Inspecting the functionality of products assembled by production line workers. • Troubleshooting equipment issues and coordinating repairs as needed. • Collaborating with engineering and quality assurance teams to improve production processes. • Attended training courses to build understanding of processes, techniques and industry.- • Gathered, organized, and entered data into the database system.

• Handling and generating sales order, preparing sales invoices. • Attending to customers’ requests or enquiries and filing of documents. • Achieve monthly sales TG and preparing sales related reports.

- pursuing the bachelor on a part-time basis while working part-time for the whole academy. - Ability to exhibit technical competencies in configuring, analysing, designing and developing computer network and security system using standard approaches. - Ability to creatively solve real world computer network and security problems through Computer Science principles using current tools and techniques

- Ability to apply engineering practice and use modern engineering, and IT tools for complex engineering problem with an understanding the limitations of the technology. - Ability to articulate ideas, communicate effectively, in writing and verbally, on complex engineering activities with the engineering community and with society at large. - Ability of competent, innovative, and productive in addressing customer needs.