Wenduo Deng

Oversee the maintenance of network equipment across multiple warehouse locations, ensuring continuous connectivity and ef icient network performance. Manage the operation and upkeep ofmonitoring systems to support security and operational oversight within each warehouse. Design and implement IT infrastructure for new warehouses, coordinating with relevant teams to ensure all necessary network and hardware installation. Provide emergency on-site technical supportfor critical issues in warehouse IT systems, respondingpromptly to resolve disruptions and maintain system stability. Collaborate closely with the domesticproduct and IT teams to enhance the user experience ofthe GF App, ensuring the application aligns with operational needs. Identify and troubleshoot bugs within the GF App, proposing and implementing improvements to optimize performance and usability.

• DSP Operations Management: Led Delivery Service Partner (DSP) operations by monitoring task progress, resolving delivery issues, and ensuring high service standards in a dynamic environment. • Driver and Warehouse Training: Provided training for drivers on delivery software and warehouse staff on sorting systems, streamlining workflows and enhancing accuracy. • Exception Handling and Customer Support: Addressed failed deliveries and misrouted packages in collaboration with customer service, resolving issues promptly to improve customer satisfaction. • Data Analysis and Optimization: Collected and analyzed delivery data to identify trends, prepare reports, and recommend process improvements for operational efficiency. • Cross-Team Coordination: Acted as a liaison between delivery and warehouse teams, optimizing resource allocation and ensuring seamless operational workflows.