Dedrana M.

Lead and manage patient registrations, insurance authorizations, and referrals with a focus on accuracy and compliance, reflecting the complex demands of claim handling in insurance. Initiated and steered new policies and procedures that bolstered operational efficiency, mirroring the structured and rigorous environment of insurance claims handling. Resolved challenging situations by implementing effective solutions, demonstrating my problem-solving skills which are crucial for managing intricate claims scenarios.

Directed daily operations at the health center, including overseeing claims processing and verifying coverage eligibility—key duties in claim management. Managed financial objectives, ensuring adherence to budgets while overseeing revenue and expenses, skills akin to assessing the financial aspects of claims. Upheld stringent quality standards to ensure compliance and swiftly addressed patient concerns, showcasing my strong communication skills and ability to negotiate effectively.

Managed patient inquiries, appointments, and complaints. Conducted patient interviews and provided education on family planning options. Performed medical support duties including venipuncture, injections, and laboratory testing. Maintained accurate records and inventory of medical supplies.