deandre davis

* First point of contact for end-user support and resolution. * Deployment of Windows 7 and Windows 10 laptops and desktops. * Installation of network and local printers. * Build CPU’s and laptops, as well as adding memory, and upgrading video card. * Install, maintain, and troubleshoot all versions of MS Operating Systems, Office and Outlook. * Use VNC viewer to remote into end-user computer to resolve issues

Respond to email inquiries, updating team pages on website, email clients of upcoming events, assist in networking connectivity and troubleshooting issues.

nbsp;Responded to phone and email customer inquiries, logged all customers information and comments, created weekly and monthly reports of customer complaints using MS Word / Excel.

Providing end-user support and resolution. Provide technical assistance and support for incoming queries and issues related to Windows computer systems, software, and hardware. Configuring workstations for new users, including network profile, email accounts, access to printing, and applications. Installing and configuring new equipment and keeping track and maintaining equipment inventory. Troubleshooting and restoring service and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures. Identifying and analyzing causes, patterns, and trends of IT problems. Monitor and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. General Helpdesk support for retail point of sale systems and related peripherals. Maintain records and daily performance of computer systems.

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Troubleshoot and assist user with outlook and Outlook 365 (PC, Cell phones, and Tablets) * Troubleshoot and asset users with Microsoft Office (Windows Office 2010, 2016, and 365 Office) * Account management using active director and company internal user account manager * Assist in project preparation and implementation (Network, Accounts, and Inventory: Location was under contraction) * Read ,follow, and implement network and hardware blue print (Location was under construction) * Manager Inventory distribution, security, implementation, and ordering * Install, modify, and repair computer hardware and software * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems * Installation and troubleshooting network and local printers * Visit store locations for preventive maintenance and onsite troubleshooting * Follow up with customers to ensure issue has been resolved * Responsible for E-Waste

Activities and Societies: Football, Track & Field, Drama Club