dean silvia
csr iii
About
Insurance Reimbursement Promoted to CSR III Glaxo - Comstat - DTC - IV - ProPBM - REMS - ROAR - UV - XPS - Peoplesoft - Windows programs; 2003, 2007, & 8 Roadmap to Advancement: completed CSR II; CSR III; CSR IV H.I.P.A.A. Privacy Training 2008-2014 McKesson Health Solutions; Scottsdale, Arizona Adverse Event Training 2008-2014 McKesson Health Solutions; Scottsdale, Arizona NDP Online Training, McKesson Health Solutions; Scottsdale, Arizona Integrity Training, CVS Caremark, Scottsdale, Arizona Covered Persons Compliance Training, CVS Caremark, Scottsdale, Arizona H.I.P.A.A. Privacy Workshop*07, CVS Caremark, Scottsdale, Arizona Customer Care Representative Training, CVS Caremark, Scottsdale, Arizona Mortgage Certificate (Primerica) CBTs for Domino's Pizza Management 2000 Blacksmith (apprentice-SCA) Armor-Weapon Landscaping/Carpentry Child care Medical research
united states
phoenix
hospital & health care
powerpoint, insurance, account management, medicare, fast food, data entry, hipaa, warehousing, troubleshooting, electronics, customer satisfaction, medical terminology, icd 9 cm, healthcare, software documentation, team management, process improvement, quality assurance, medical records, blacksmithing, outlook, microsoft office, microsoft word, program management, microsoft excel, metal fabrication, medical transcription, training, time management, employee training, entertainment, customer service, 10 key, health information exchange, icd 9, cpt, research, healthcare management, service delivery, call centers, medical coding, healthcare reimbursement, newspapers, medicaid, telephone skills
Experience
csr iii
mckesson health it
* Public Company * 10,001+ employees * MCK * Hospital & Health Care industry
csr
cvs health
* Answers customer questions over the phone as a primary resource regarding health plan benefits and specific pharmacy issues. Maintains knowledge of plan specifics and pharmacy benefits for major accounts. Responsible for providing a high level of quality service including customer education, ownership and retention. Utilizes People Safe and QL software to document customer information and interactions. * Received several Golden Star Awards for outstanding performance on the phones and providing quality customer service. * Received J.D. Power and Associates Call Center Re-Certification recognition for 2008. * Received several Perfect Attendance awards. * Member of team that received Top Box award for best team performance for February 2007.
field support specialist, disputations coordinator, verifier coordinator, accounts to venders
the arizona republic
* Public Company * 1001-5000 employees * GCI * Newspapers industry
csr
schaller anderson
* Privately Held * 1001-5000 employees * Hospital & Health Care industry
general manager
domino's pizza
* Public Company * 10,001+ employees * DPZ * Restaurants industry
Education
rio salado university, phoenix, arizona
management
kaplan university, boca raton, florida
applied science
dean silvia's Contact Information
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