dayjah turner

underwriting professional development

About

I am a graduate of Central Connecticut State University. I have received a bachelors degree in Business Marketing.

Country

united states

City

east hartford

Industry

marketing and advertising

Skill

microsoft office, social media, digital marketing, microsoft excel, microsoft word, powerpoint, social networking, customer service, management, leadership, research, visio, analytical skills, market research

Experience

underwriting professional development

underwriting professional development program participant

travelers

2018-6 - Present · 8 yrs 4 mos

customer experience analyst intern

travelers

2017-6 - 2017-8 · 3 mos

* Elicited information from business experts to gain knowledge on various subjects * Created visual representation to identify customer communication and pain points * Analyzed and provided suggestion to improve customer communication procedures * Created Customer Journey Maps to understand current methods and develop future strategies

business intelligence and analytics intern

travelers

2016-6 - 2016-8 · 3 mos

* Developed iterations with Development Lead * Organized, tracked, and refined stories in the Rally Application * Created Visio diagrams for high level processes for the team * Produced visual presentations for Agile Principles

enterprise digital marketing intern

travelers

2015-6 - 2015-10 · 5 mos

* Assisted team with website redesign project to appeal to customer taste and service * Researched and conducted information in the content management system * Created social media content that supports the digital marketing team with higher views

lab proctor

central connecticut state university

2014-11 - 2015-5 · 7 mos

Oversees & assists students in a computer lab with computer problems Repair printer jams and computer conflicts with computer users

member account representative

american eagle financial credit union

2013-7 - 2014-6 · 1 yr

Assisted account members with financial transactions Provided customer service to account members

student assistant in the office of student affairs

central connecticut state university

2017-8 - 2018-5 · 10 mos

Assist students with meeting with Vice President for academic or personal purposes. - Scheduling meetings -Processing confidential paperwork for Vice President of Student Affairs -Provide support for students that are struggling with personal or academic conflicts