David E.

Directed strategic account management and business development for key B2B verticals, including Healthcare, Retail, FMCG, Industrial, and Automotive. • Led retention strategies that increased customer satisfaction by 10% through operational excellence initiatives and improved service performance. • Managed key accounts, strengthening strategic client relationships and ensuring long-term partnerships in supply chain management. • Implemented process optimization measures to enhance efficiency and reduce operational costs. • Drove significant expansion revenue by securing new project acquisitions and upsells within the existing client base. • Achieved a 95% successful renewal rate on all at-risk (or contested) revenue, stabilizing critical client accounts. • Elevated Net Promoter Score (NPS) through strategic optimization of the end-to-end customer experience and service delivery.

Spearheaded full P&L and operational management, leading strategic planning, cost optimization, and B2B service execution for multinational accounts to ensure superior service delivery and long-term client retention • Directed large-scale logistics and distribution operations, managing a network of 6 warehouses and 17 cross-docks with a team of 450+ employees, processing over 12,000 deliveries per month. • Directed full operational and financial P&L, leading strategic planning and cost optimization initiatives that significantly improved profitability and achieved operational excellence. • Drove substantial market share and revenue growth by spearheading the design and launch of three new, market-aligned services, resulting in a 27% increase in the customer base. • Optimized product costing strategies to increase profit margins while preserving competitive pricing, and executed high-level B2B services for a portfolio of AAA multinational clients. • Led all operational areas: Warehouse, Transportation, Quality, IT, PMO, and Regulatory

Orchestrated specialized service innovation and complex B2B commercial strategies within the Mexican Pharmaceutical Sector. Successfully managed intricate sales cycles with blue-chip clientele, driving aggressive, long-term revenue growth through strategic account expansion and partnership management. • Designed and launched new B2B service lines, driving a 30% increase in revenue from multinational clients. • Executed a Go-to-Market strategy that expanded market share by 15% while maintaining a 95% fill rate for 73 active clients • Led aggressive business development initiatives resulting in at least 15% annual growth in the client portfolio. • Conceptualized and implemented a B2C virtual pharmacy model, boosting customer accessibility and engagement at 100% • Negotiated high-stakes contracts with C-suite executives to secure long-term strategic partnerships. • Achieved 100% account retention across the entire client portfolio.

Specialized in commercializing logistics solutions for the Medical Device and Pharmaceutical industries. Focused on driving sustained revenue growth by strategically maximizing the value of customer relationships and expanding the service portfolio. • New Business Development and commercial strategy within the Medical Device and Pharmaceutical logistics sectors, identifying market opportunities that resulted in significant increases in market share and revenue. • Targeted sales campaigns based on market intelligence and led complex contract negotiations, successfully establishing and nurturing long-term partnerships with key blue-chip manufacturers and healthcare providers. • Cultivated long-term client relationships by ensuring seamless service delivery, achieved through collaborative leadership and efficient onboarding alignment with Operations, Customer Service, and Finance teams.

Oversaw high-performance 3PL logistics operations tailored for healthcare organizations, consistently achieving exceptional operational results. • Managed 3PL logistic operations for healthcare organizations, ensuring high-quality service standards and inventory accuracy • Managed high-volume warehouse operations, optimizing layouts and implementing continuous improvement initiatives (Lean/automation) to increase productivity and realize significant cost savings. • Enhanced inventory management and quality control systems, resulting in improved stock accuracy, reduced discrepancies, and guaranteed product integrity prior to shipment.

I served as a Project Coordinator at SHASHA BREAD COMPANY, Inc. in Toronto, Canada. During this time, I gained valuable international experience in a rapidly expanding and fiercely competitive market. -Successfully coordinated and managed various projects, ensuring seamless execution and timely delivery. -Played a vital role in navigating the challenges of a high-growth market, adapting strategies to meet evolving customer demands. -Collaborated closely with cross-functional teams, fostering effective communication and synergy to achieve project objectives. -Developed and implemented innovative solutions to optimize operational efficiency and maximize productivity. -Proactively monitored market trends and competitor activities, leveraging insights to drive strategic decision-making. -This experience provided me with a solid foundation in operating within a dynamic and demanding business environment. I honed my ability to thrive in a competitive market, delivering results while maintaining a customer-centric focus. I am eager to leverage these skills and experiences to contribute to the continued growth and success of your organization.

Salesman in Specialized Engineering and Manufacturing for the Food Industry + Proactive and Constant Contact with Potential Clients + Analysis of Operational Processes and Needs + Pricing and Quote Development + Negotiations