darius phillips

* Setup hardware devices including monitors, desktops, HP laptops, printers, and peripherals for the Baltimore County Public School System * Troubleshooted server connectivity issues for school computer hardware and repaired connectivity if possible. * Installed or replaced motherboards, Nic cards, monitors, hard drives and CPUs * Installed and observed software compatibility with imaged school units and 3rd party software * Provided methodologies for efficient desktop installation * Provide excellent service and displayed professionalism supporting internal users who are not tech-savvy.

* Address hardware, software and minor networking problems with PF Expos partners. * Walk Partners through installing applications and teaching there uses. * Ask targeted questions to Troubleshoot problems. * Guide partners with simple, step-by-step instructions Via Skype or Voice Chat. * Test alternative pathways until you resolve an issue. * Customize desktop applications to promote faster desktop load times. * Resolved issues I cannot resolve myself with each individual programs help team(ie.turbotax tech support, Paypal ect.).

* Ensured a safe and secure environment for staff, students, patients and visitors. * Maintained open channels of communication to ensure regulations are understood and properly enforced. * Contacts medical personnel and police in emergency situations. * Monitors the quality of security services and recommends changes to improve or enhance them. * Trained security personnel and security managers in the post orders of L&P, and Baltimore County Public Libraries. * Performed related responsibilities and informal security consulting as required

* Inspected equipment, structures and materials to identify the cause of errors and defects. * Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. * Monitored and reported suspicious activities to local authorities. * Denied entrance to the building to unauthorized persons. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Screened all passengers, crew members and employees for weapons and contraband. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Learning a wide variety of skills from self defense, weapons technique, and proper use of force. Became certified for the State of Maryland in Armed Security, OC Spray, Baton ,handcuffing And CEW"]

Activities and Societies: Mastered techniques in cell culture, maintaining an aseptic environment, clean room procedures, ELISA assays, animal care, laboratory mathematics, and solution preparation