darius jesanthony

* Achievements: * Improved origin documents performance from 36% to 85%,maintaining average of 80% per month * Implemented operation work plan for Global Key Accounts Customers Job Profile: * Prepared Bill of Lading document accurately and efficiently in order to process and receive timely payment * Initiated 40+ weekly bookings received from customer and coordinate with operations for container placement * Ensured timely container stuffing and shipment departure per SOP * Audited 7+ post shipment documents and had it delivered within 48 hrs as per SOP * Analyzed business origin performance and transit time performance monthly to access target goals and to identify and troubleshoot transit issues

* Achievements: * Awarded ‘Regional High Flyer’ award for successfully working with multiple transit destinations in order to deliver a special service shipment for a customer, well within time (July 2010) * Awarded as ‘Mission Profitable Growth CHAMP’ (Sep 2010) for successfully delivering dedicated solutions * Received 2 “WOW Cards” for effectively providing critical support to the team (Mar and Sep 2011) Job Profile: * Coordinated all International Import for Karnataka & Andhra Pradesh * Served as liaison between Import Clearance Team and customer for smooth clearance of consignment * Promoted from C.S officer to Executive in Jan 2011 as a result of superior performance * Managed International Special Services for Southern Region, India * Handled International Export & Import Air Freight for Southern Region * Co-ordinated with Countries for Air Freight Rates & Schedules.

* Achievements: * Improved branded sales business unit, True Value Hub, Gulbarga from loss to profit. * Achieved 100% under Annual Operational Plan (Jan to Jul 2008), with 146% achievement in June’08 * Increased customer retention from 53% to 70%, maintaining retention above 70% (Nov to Mar 2009) * Increased the First Time Resolution (FTR) rate from 68% to 92%, consistently achieved 90% of FTR Job Profile: * Controlled all Company owned outlets in Gulbarga District * Reviewed the Outlet’s Profitability and worked out on the plans that can make the Outlet Profitable * Developed Marketing Activities that can improve Customer Walk-in’s * Recruited and placed the right candidate for the Outlets * Reviewed Sales and other KRA’s of each and every Retail Executive on weekly basis

* Achievements: * Achieved maximum Reverse Payment Bookings (1568) by increasing revenues of associate country (May 2007) * Received 2nd Place in Tom Peters League Award, held for India, Middle East and American countries, on the basis of my performance on customer service (Sep 2006) * Awarded ‘Star of the Month’ for organizing delivery of a lifesaving drug misrouted in transit (Sep 2006) Job Profile: * Managed International and Domestic Exports of Karnataka, India * Handled Inbound for Domestic, International and Agent Locations for Tamil Nadu * Transferred from Regional office to H.O to handle Customer Service desk for Associate Countries * Train Middle East & Asian Associate Countries on CS related activities, policies and procedures * Coordinated all Receiver Pays Request from and for Middle East & Asian Associate countries * Facilitated Receiver Pays business in Middle East & Asian Associate countries * Intervened in escalations of issues for import and export consignments

* Neutralization of documents * Sample shipment co-ordination with sales and Vendor * Assist global sourcing with Chinese, Indian and Brazilian suppliers * Follow up on open purchase orders with International and Domestic suppliers * Process Sales and Purchase orders * End to End processing of orders received * Customer, Sales and Vendor communication * Rate negotiation with vendors and Freight forwarders * Ensure timely sourcing from vendors and delivery to customers

* Co-ordinate with Airlines for Freight rates * Documentation of Export shipments * Registering and raising bill for export shipments * Execution of Air way bills * Track Export shipments and update customers on the same. * Assist Operations in documentation and clearance process. * Maintain and increase the revenue of the company by effective rate quoting. * Achievements: * Altered the tariff structure which effectively increased margin by almost 50%

* Enabled 8 people from low income groups to qualify for home loans ; * Guided 14 people with negative credit ratings to settle their pending debts to banks and avail fresh loans

60% score Jul ‘01 – Apr ’04 Activities and Societies: Loyola College Variety Entertainment Team Department Soccer Team Captain

International Business) Spring 2015 till date Activities and Societies: Toastmasters Club