Daren Chiam

(A) HR Shared Service Transition • Support transition activities of an HR Shared Service, which includes the following but is not limited to: • Transition activities across APAC ensure compliance with standardized processes and statutory regulations. • Support the enhancement and implementation of HR Shared Services supporting tools and technologies. • Support critical activities (i.e., new service, new module, training, etc.) to transition to the shared service center successfully. (B) HR Shared Service Operations • Acted as the main contact for HR Shared Services Center clients, helping them with Tier 0 self-service resources and resolving inquiries within SLAs using knowledge base documents. • Independently processed all assigned service requests, ensuring accuracy and timeliness of data entry, validation, and updates while adhering strictly to data integrity, security, privacy policies, and applicable regulations. • Maintained accurate case resolutions in the case management system, provided regular status updates, and ensured customer contact until full resolution. • Conducted regular data quality checks and validation exercises to maintain high data integrity and consistency standards within HR systems. • Performed data extraction, import, and export activities to support submissions and reporting requirements for relevant stakeholders. • Collaborated closely with the HR Data and Reporting Team Lead to implement process improvements within the department and supported transition activities to ensure alignment with global standardized processes and local statutory regulations. • Updated and enhanced job aids, standard operating procedures, FAQs, and knowledge base materials regularly to support efficient issue resolution for employee inquiries. (C) Continuous improvement • Identify process improvement opportunities through the elimination of redundant activities • Participate in process automation initiatives and ensure seamless adoption and transition

Carrying out and coordinating Company payroll process for both local and foreign workforce across 7 business units. • Handling and ensuring compliance with the statutory contribution requirements such as KWSP, PERKESO, Tax, HRDF, and others. Performing validation, checking on all pay elements, and ensuring full compliance with statutory requirements. • Ensure that compensation practices comply with current legislation. • Maintain up-to-date information on employees such as job titles, department/division transfers, employee personal data, qualification/training records, insurance coverage, and others. • Managing and coordinating the Company employees’ compensation & benefits-related policies and procedures. • Prepare manpower planning, job analysis, job evaluations, and job classifications. • Participate in salary and labor market surveys to determine prevailing pay rates and benefits. • Resolves payroll discrepancies by collecting and analyzing information, and answering staff queries about timesheets, payment, and employee benefits. • Assist in preparing statistical reports regarding payroll to local authorities- all entities or internal use. • Coordinating periodic employee performance evaluations, salary review activities, and other reward schemes occasionally. • To carry out any other Human Resource activities which may be assigned by the management from time to time Achievements • Stabilized the payroll process. • Housekeeping of the whole payroll system. • Reorganized and restructured the Job Grade and Salary Benchmarking. • Reorganized and restructured the HR Team’s key policies and procedures. • Project Leader on new HCM system implementation.

• Preparation of payroll, including attendance, leave, GL, analysis, etc. • Issuing a letter related to HR matters. • Assist HRA Manager on recruitment matters and arrange interview-all entities. • Checking medical expenses within the cap, liaising with the panel clinic regards billing-all entities. • Update employee insurance for employee movement-all entities. • Control Company Corporate Credit Card use and prepare the necessary documentation for approval. • Check and monitor all utility bills: water, electricity, telephone-all entities including branches and hostel. • Petrol card-Shell, apply, cancel, check & monitor the usage of the company petrol card and handphone bill. • Assist HRA Manager in preparing budget data regarding payroll and admin expenses. • Assist in preparing statistical reports regards to payroll or HC to local authorities-all entities. • Assist in preparing monthly AHQ report on HC and Employee Validation. • Assist HRA Manager in all HR & Admin-related matters. • To participate in ISO activities. • To carry out any other Human Resource and Administration activities which may be assigned by the management from time to time. Achievements • Preparation of payroll budget for the new financial year • Reorganized and restructured the key policies and procedures for the HR Team.

Handling the E-Leave system, Quick TMS system, Unis Remote System, and SoyalEtegra system. Maintain up-to-date information on employees in all systems. • Review, develop, and implement for company's new policies or procedures and make sure the procedures are in place over the time recording and reporting process. • Drafting job descriptions and posts in position-appropriate venues, assisting with background checks for potential employees. • To coordinate and conduct training with suppliers on an as-needed basis. • Provide payroll advice to the payroll team, collecting, analyzing, and evaluating staff cost and staff attendance, reviewing and reporting to Senior Manager the lapse factor for each biennial budget preparation cycle. • Process monthly salary, expense claims, and overtime claim checking. • Responsible for managing and monitoring all forms of tenancy and outgoing letters sent to a third party. • Coordinate on all insurance matters, particularly in new insurance quotations, claims, and renewals of policies/insurance eg motor insurance, project, and all branches. • To respond to the accurate and timely payment of all office invoices, EPF, SOCSO, etc. • Managing overall office administration, IT-related matters, and other HR-relevant administrative tasks. • Ad¬Hoc duties as assigned by Senior Manager. Achievements • Migrate the new HCM system to the company (HR2000)

• Process all incoming hire purchase loan applications. Evaluate incoming hire purchase car loan applications and recommend for either approval or rejection of the loan application. • Conduct interviews with the applicant and guarantor(s). Perform credit checks with other financial institutions. • Facilitate dealer relationships by updating process flows for hire purchase application submission.

• Promote company products to customers like credit cards, personal loans, and business loans through telemarketing. • Seek potential customers aim of gaining new business. • Involved in identifying new markets and business opportunities. • Operate for Oracle system and Hogan.