Danielle Jackson

Co-ordinated and maintained a structured CRM pipeline, ensuring accurate records, reporting and stakeholder communication across UK and Ireland regions. • Project Leadership: Led internal projects including database migration and sales campaign delivery using structured 2-week cycles including planning retrospectives and documentation resulting in improved engagement with more than 70% open rates and conversion rates upward of 4% • Project Control: Identified and mitigated risks while resolving critical issues reduced specific incidents by over 95%. Maintained project documentation, performance tracking and reporting to support decision making, • Logistics Strategy: Developed and coordinated logistics process improvements, creating documented international customs procedures and delivering team training. • Performance Analysis: Prepared reports and analysed performance trends to identify risks, dependencies and improvement opportunities • Business Development: Organised and represented the company at trade shows and industry events, supporting planning, delivery and stakeholder engagement • Stakeholder Management: Manage key client relationships and stakeholders from service providers to C-suite executives • Client Growth: Increased business customer base by 24% in one year through networking and targeted campaigns

Led development and operations for pet industry e-commerce startup, managing all aspects of business development • Client & Vendor Management: Improved customer management efficiency through sourcing and utilizing specific software. Managed relationships and optimised international supply chain performance • Research & Web Design: Led digital transformation enhancing web design, UX, SEO and customer engagement. Conducted market and competitor research to guide strategic decisions • Marketing: Delivered profitable marketing campaigns through Google Ads • Investment & Financial Control: Secured external funding for growth, resulting in improvements in marketing campaigns. Managed budgets and resource allocation

Managed and supported multiple concurrent development and operational projects from planning through delivery, working with internal tams and external stakeholders • Team Management: Led and trained a diverse team of 7, fostering collaborative work environment and professional development • Financial Controls: Developed comprehensive financial processes. Prepared business reports and managed accounting processes and budget oversight for multiple projects. • Compliance: Created and maintained governance frameworks including compliance, HR policies and operational procedures • Project Leadership: Led process transformation initiatives that increased efficiency and reduced operational risk. Managed application process and successfully achieved BCorp certification. • Stakeholder Management: Prepared reports and data analysis to senior stakeholders to support strategic decisions. Organised and chaired internal and external meetings, tracking actions, risks and deliverables • Vision & Strategy: Guided of the design of a unique community building housing model called ‘Community Life’ aiming to eradicate loneliness and anti-social behaviour in inner city apartment buildings