Ziyuan Dong

Sales Specialist @ Apple

About

Better to move forward with one's thoughts than to halt at a single thought. I thrive in collaborative environments and excel at fostering synergy within diverse teams, driving towards shared objectives with a holistic approach. Recognized as a high achiever, I consistently deliver outstanding performance, earning commendations from managers and supervisors for exceeding expectations, particularly in customer-centric roles. Taking initiative is second nature to me—I embrace challenges and take ownership of solutions, demonstrating a proactive approach to problem-solving. Committed to continuous growth, I actively pursue opportunities for professional development and willingly undertake responsibilities beyond my designated role. In addition to my professional pursuits, one of my biggest passions is Latin dance. My dedication to Latin Dance led me to obtain National Level One Latin Dance Instructor and National Level Three Latin Dance Judge certification in China, where I've also applied my skills in fostering alignment and building relationships within the dance community. I am always on the look out for new connections and challenges. Looking forward to hearing from you.

Country

Japan

City

Tokyo

Industry

Retail

Skill

Team Motivation, Sales Management, Cross-Cultural Communication Skills, Interpersonal Skills, Multilingual, Leadership Development, Advertising, Team Building, Team Leadership, Entrepreneurship Education, Presentation Skills, Mentoring, Microsoft Office, Customer Service, Figma, judge, Teaching, lark, Retail, Management

Experience

Sales Specialist

Apple

2024-8 - Present · 2 yrs 2 mos

Shibuya-ku, Tokyo, Japan

● Deliver exceptional customer service and technical support, using multilingual skills to assist local and international clients. ● Showcase deep Apple product knowledge through personalized demonstrations to boost customer engagement. ● Achieved a 100% customer satisfaction rating through excellent service and personalized assistance.

Workshop Group Leader

Amazon

2025-9 - 2025-9 · 1 mo

Tokyo, Japan

● Led the team to win the Amazon Workshop presentation competition among 15+ groups within a limited timeframe. ● Quickly identified members’ strengths, delegated tasks, and set priorities to maximize efficiency. ● Monitored team members’ morale and provided timely support, ensuring strong motivation and collaboration throughout the project.

Retail Salesperson

Nike

2022-12 - 2025-2 · 2 yrs 3 mos

Tokyo, Japan

● Recommend products to guests from all over the world using my multilingual skills. ● Achieve hourly sales goals by assigning personnel tasks as a floor leader. ● Broke a record as a newcomer by collecting 12 positive guest questionnaires in one day through enthusiastic service and sufficient expertise.

Founder

Big Head Garden Flower Shop

2022-3 - 2024-9 · 2 yrs 7 mos

China

● Attained more than 100 orders on the first day by conducting target market research to scope out industry competition and identify advantageous trends. ● Reduced cost price by 20% through developing strong partnerships with other businesses.

Student Tutor

Ichikawa Academy

2022-7 - 2024-8 · 2 yrs 2 mos

Tokyo, Japan

● Advised Chinese students in Japan on university entrance exams by analyzing grade data. ● Assisted students to gain entrance to Tokyo University, Waseda University, and other top universities through regular meetings and prescribed study programs.

Marketing Team Member

Ichikawa Academy

2022-10 - 2023-10 · 1 yr 1 mo

Tokyo, Japan

● Exceeded quarterly targets by analyzing industry trends and benchmarking against competitors to inform marketing strategy. ● Organized company's annual party by considering budget and guest count as a team manager.

Real Estate Agent

E-House Consulting

2022-2 - 2024-3 · 2 yrs 2 mos

Tokyo, Japan

● Negotiated, facilitated, and managed real estate transactions. ● Developed and maintained relationships with clients through networking, postcards, and cold calling.

Advertising Intern

Atomy Worldwide

2020-3 - 2020-11 · 9 mos

Qingdao, Shandong, China

● Established the first Latin dance club in the high school, attracting over 50 members in the first semester. ● Organized and led weekly dance sessions and practice events, fostering a vibrant and inclusive community. ● Planned and executed performances and showcases, enhancing the club's visibility and reputation on campus.

Education

Toyo University

Business Administration

2022-4 - 2026-3 · 4 yrs

● Courses: Seminar “IT and Business Administration”(S), Fundamentals of Accounting (S), Business Administration(S), Meaning Determination Theory(S), Macroeconomics(A), Microeconomics(A), Business Intelligence Theory(A).