Daniel Aguirre

Business Consultant

About

Business and consulting professional committed to driving excellence in product and service management, with deep expertise in business transformation and operational efficiency. Recognized for empowering and leading high-performing, diverse teams to consistently deliver outstanding results. Versatile and agile leader with a proven track record of success in high-impact, international roles across cross-functional and multicultural environments. Bringing over 20 years of experience collaborating with globally recognized, trend-setting companies at the forefront of their industries.

Country

Argentina

City

Buenos Aires

Industry

Management Consulting

Skill

Business Strategy, Credit Cards, Leadership, Management, Product Development, Management Consulting, Financial Services, Team Leadership, Customer Experience, Operations Management, Call Centers, Business Process Improvement, Relationship Management, Strategic Planning, B2B, Quality Management, Project Management, Business Planning, Electronic Payments, Business Travel

Experience

Business Consultant

2017-3 - Present · 9 yrs 7 mos

Business and Operations Management Consultant. Strategic projects delivered to diverse clients and industries such as, HSBC Insurance, Carrefour, DirecTV, Buenos Aires City Government, Banque Société Générale, Topwise Communications, A&D Trading, Banque Cetelem, amongst others.

Consultant Business Operations

Carrefour Argentina

2013-7 - 2016-8 · 3 yrs 2 mos

Customer Management Consutant. Lead the Implementation of CRM, and Payments Processing migration.

Consultant CX

DIRECTV

2011-4 - 2013-7 · 2 yrs 4 mos

Customer Experience Consultant. Lead strategic quality projects. KPIs and NPS introduction. Lead improvement projects for the whole acquisition, activation, welcome, engagement, and renewal processes.

Consultant Director Operations

Buenos Aires City Government

2008-11 - 2010-7 · 1 yr 9 mos

Contact Center Consultant. Direction of large scale outsourcing project. Strategist, process modeling lead, bid blueprinting and proposal evaluator, people management, CRM and interactive technologies integration.

Director Quality Management

Banco Supervielle

2008-5 - 2009-10 · 1 yr 6 mos

Buenos Aires, Argentina

Delivered Quality strategy, developed KPI/NPS culture, and lead processes' pain-points transformation. Lead PMO and Quality.

Regional Manager Marketing & Strategy (Latinamerica, Caribbean & Canada)

American Express

2005-1 - 2008-3 · 3 yrs 3 mos

Miami - Florida, United States of America

Entrusted with a regional role to implement the customer experience strategy. Consisted in processes transformation and engagement in touch-points such as pre-sales, activation, usage and renewal, and offering innovative benefits. Main objective was to speed recurring usage and to generate a billings ramp-up of >35%.

Manager Business Travel Operations

American Express

2003 - 2005 · 2 yrs

Buenos Aires, Argentina

Lead processes such as Pricing, Reporting, Settlements, Automation, Contact Centre, Client Management, Project Management, Quality, Ticketing, and people management (+100).

Manager Interactive Marketing & Product Development

American Express

2000 - 2003 · 3 yrs

Buenos Aires, Argentina

Strategist, Project Management and launch responsible of the first financial services/banking full online service internet platform in Argentina Brazil and Mexico.

Regional Manager Business Engineering

American Express

1997 - 2000 · 3 yrs

Buenos Aires, Argentina

Responsible to deliver at regional level, process modeling, research, data analysis, and interactive solutions to front end customer service delivery. Implemented customer service lift memo automation, IVR (Interactive voice response), CRM, Card Activation, Fraud Prevention.

Manager Authorizations & Fraud Prevention

American Express

1990-11 - 1997 · 6 yrs

Buenos Aires, Argentina - Sao Paulo, Brasil

Lead a transformational project that migrated credit investigation and fraud analysis processes, from Buenos Aires (Argentina) to Sao Paulo and Uberlandia (Brasil). Lead diverse teams through diverse geographic and cultural background achieving cost reduction, productivity improvement and customer engagement.