Daniela Yuri Ameomo

Senior Project Coordinator / Market Quality @ Honda Brasil

About

With almost two decades in the automotive industry, my journey at Honda Brasil has been marked by fostering customer-focused service and enhancing quality management communication practices. Our team's commitment to excellence has been pivotal in implementing new standards for Owner's Manuals and product, tailored to the Brazilian market's unique needs. My role has evolved through rigorous knowledge management, strategic negotiations with our Japan headquarters, and data-driven decision-making, all that shared with multiple teams and throughout knowledge sharing opportunities. By prioritizing the voice of the customer, we've ensured that every project aligns with our mission to deliver value and quality that exceed expectations.

Country

Brazil

City

Paulínia

Industry

Automotive

Skill

Management, Customer Analysis, Microsoft Project, Training and Development (HR), Soft Skills, Time Management, Qualitative & Quantitative Research Methodologies, Quality Control, Service Improvement, Post-Sales, Manufacturing Process Improvement, Customer Data, New Launches, Needs Analysis, Key Performance Indicators, Internal Customers, Product Launch, Event Management, Strategic Vision, Stakeholder Management

Experience

Senior Project Coordinator / Market Quality

Honda Brasil

2018-2 - Present · 8 yrs 8 mos

Brazil

Senior Project Coordinator / Service Publication

Honda Brasil

2014-1 - 2018-6 · 4 yrs 6 mos

Sumaré, São Paulo, Brazil

During this period I’ve implemented a new flow for automobiles Owners Manual focusing in Brazilian Market. It was developed in synergy with Eng teams in order to assure quality of data and a better usage of resources. I also participated in negotiations process with origin (Japan HO) of owner’s manuals localization for motorcycles in Brazil (Honda da Amazônia Ltda.). It gave me the opportunity to visit and present the project in Japan and get the approval for implementation. Service Publication planning and quality assurance were under my responsibility (Service manual; Owners Manual) and PDCA and Follow Up materials were part of the routine.

Communications Specialist

Honda Brasil

2011-2 - 2013-12 · 2 yrs 11 mos

São Paulo, São Paulo, Brazil

Responsible for communication flow and execution between Customer Service areas and technical areas from dealerships. New flow and language standardization implemented based on customer profile and market reality.