Dale Weiske

Telecommunications and Software Professional with over 41 years of experience related to the installation, configuration, and support of the Call Center, Information Technologies, Quality Monitoring/Recording Systems, and Work Force Management industries. Motivated self-starter who is always up for a challenge. Able to lead others and be a team player. Known for having earned the respect of peers and of those at Director and VP levels. • Skilled in the Aspect Software product line including: Unified IP, Workforce Management, Performance Management, Quality Management, Advanced List Management, and Spectrum ACD • Experienced in installation, configuration, and troubleshooting of Verint Quality Monitoring/ Recording systems and integration of Single Sign On (SSO)/LDAP (WebLogic), and SSL. • Calabrio Partner Professional Product v10/Cloud certified. • Experienced in AWS Connect configuration. • Strong background in telecommunications. • Possess Management and Project Management skill sets. • Possess skill to document process and procedures along with training documents. • Ability to train individuals or groups of individuals. • Excellent working knowledge of Microsoft Office Products which include: Excel, Word, PowerPoint, Visio, Project, SharePoint, Access, Outlook, and Microsoft Lync for communication and collaboration. • Possess solid computer skills which included both software and hardware. • Experienced with Microsoft OS's, Linux, and Solaris. • SQL server background in connecting to, querying, installing, and maintaining databases. • Knowledgeable in VMware and Hyper-V interface configuration and management. • Have extensively used these and other 3rd party product interfaces: Primus Knowledge Base, Quintis eContact Suite 5.1, Amdocs Clarify, AgentView, Salesforce.com, and Oracle. • Familiar with the integration of SIP, VOIP, T1, recording systems, IVR’s, CTI, and WFM. • Cabling – punch down (demarc, termination blocks), running, terminating, wire-wrap.