charles harrod

* Quickly promoted to Bodily Injury Claim Representative after demonstrating the ability to take on more complex work while volunteering to attend mediations and additional training classes * Member of the Claim Plus Team and have become a dedicated handler for accounts * Verified all files meet jurisdictional compliance regulations across a 10 state territory * Collaborate with fellow team members-including management, attorneys, and special investigation units to ensure all liability exposures are extinguished

* Providing nation wide customer base with viable payment solutions * Researching and resolving issues between customers and multiple vendors * Developed department training manual * Management of daily payment cycles * Selected as company representative for recruitment of college students for opportunities both locally and internationally

* Manage the development and implementation of new products, as well as the improvement of existing products across all territories * Conduct competitive analysis to identify potential market opportunities and maintain pricing information for top competitors * Working with and leading teams consisting of Marketing, Actuarial and Executives to establish product development goals and timelines * Produce quarterly business reviews for the Executive Team covering the financial performance of product line, current opportunities and challenges facing each territory, and the status of ongoing initiatives * Selected by Executive Team as the sole representative for the Product department to participate in career development and learning program focused around inter-department training and job-sharing

* Advising all commercial policyholders in the southeast region on how to navigate the claim process * Interpreting contracts to determine how to appropriately manage customer claims * Consulting with customers, management, and attorneys to develop successful claim solutions * Finished 2010 with the 2nd highest customer satisfaction score in the department

* I was promoted due to successful ability to expand market share through extensive analysis of product. Selected Achievements Include: * Received Sales Professional of the Year for top performance out of 15 member team * Managed a $15.4MM book of business consisting of 290+ accounts * Generated $3.8MM in new business growth across multiple product lines through identifying new leads and closing with customized and consultative sales presentations * Achieved lowest loss ratio of all territories and increased new business premiums in struggling lines; grew client accounts up to 1,862%

* Manage national and builder accounts to improve profitability by communicating regularly with customers, conducting business reviews, and providing product training * Oversee and direct remote and on-site Customer Service staff, implementing strategies to improve customer service and reviewing quality of work * Leverage analytics to increase sales growth and profitability and identify needed product changes * Conducted training webinars for new agents, providing product education and creative sales strategies to increase customer base * Collaborated on the launch for the first-time deeded program in three states within a short time frame * Selected Achievements: * ➢ Promoted to National Sales department based on outstanding performance and results as Territory Manager, managing new team, Business Development Unit * ➢ Awarded Sales Professional of the Year after one year as Sales Manager * ➢ Accounted for 13% of all new business sales within 4 states, including 20% in California and 33% in North Carolina, through personalized client services