Carmen Torres, SHRM-CP, B.S.

Provide Tier II support for Workday HCM and Financials across multiple nonprofit clients. Troubleshoot moderately complex issues, handle escalations, and perform data corrections. Support proactive monitoring and basic configuration updates. Directly improve system stability and efficiency in a multi-tenant MSP environment.

⎯ Participating in Workday implementation training to learn key skills as they relate to HCM fundamentals, tenant set up, and organization structure. ⎯ Developing foundational skills in Workday HCM, HR, business analysis, and internal business consulting/communication to improve professional abilities. ⎯ Collaborating with team members on projects to apply acquired skills to practical business case simulations.

⎯ Facilitated the comprehensive update of 1,100 job profiles and descriptions to support the City of Orlando's transition from NEOGOV to Workday Recruiting. ⎯ Collaborated closely with the Compensation Manager and Employment & Testing Manager to ensure job descriptions’ accuracy, clarity, and compliance with federal laws, local laws, and Florida Statutes. ⎯ Streamlined job description terminology for improved candidate attraction. ⎯ Reported directly to the Employment & Testing Manager and the HR Assistant Director.

⎯ Assisted in the development of HR policies and procedures for a military simulation company of approximately 100 employees. ⎯ Aided the Senior HR Manager and HR Generalist II in onboarding 5 new hires on their first day. Ensured a smooth and welcoming experience for new hires that consistently received positive feedback. ⎯ Maintained the HR manual, keeping information accurate and readily accessible for the HR team. ⎯ Conducted stay and exit interviews with employees to identify key areas for improvement in employee engagement, retention, and overall satisfaction.

⎯ Recorded minutes at weekly Panhellenic Council meetings and biweekly Diversified Greek Council meetings. Delivered oral presentations at each meeting to share news, events, and updates with both councils. ⎯ Represented Panhellenic Council at Diversified Greek Council events to promote cross-council relations and diversity, equity, and inclusion (DEI) within the UCF Greek life community.

⎯ Spearheaded the full lifecycle of 6 social media campaigns for Acer and Yelp within Salesforce; responsibilities included talent outreach, contract negotiation, product alignment, content approval, client interaction, & comprehensive reporting. ⎯ Translated complex campaign data from Salesforce into 10 actionable reports for Acer, Yelp, and T-Mobile, utilizing data visualizations in PowerPoint/Keynote and strong presentation skills to drive strategic decision-making.

⎯ Sourced and outreached to social media influencers and celebrities for placement into Instagram, Twitter, YouTube, and LinkedIn marketing campaigns. ⎯ Utilized excellent writing skills to pitch over 150 talent options to clients such as Samsung and Square, aiding them in selecting ambassadors for 15 campaigns.

⎯ Hired, trained, and developed 10 new employees to ensure excellent customer service. ⎯ Coached sales teams at two retail locations to facilitate transition to COVID-19 guidelines. ⎯ Delivered weekly sales and merchandising reports to district management. ⎯ Developed retail visual merchandising analysis that was circulated to all local store locations by district management.

⎯ Enhanced customer satisfaction and achieved retail sales goals through extensive product knowledge. ⎯ Contributed to a positive team environment while tracking product trends and sharing insights with customers.

⎯ Wrote the organization's first employee handbook and training manual. ⎯ Tracked Google Adwords performance to refine SEO and marketing strategies. ⎯ Managed large-scale community events and facility operations.

⎯ Consulted entrepreneurs on website user experience (UX), logo design, and brand identity. ⎯ Attended all business and marketing training provided to entrepreneurs. ⎯ Designed promotional flyer for annual pitch night.

⎯ Launched and maintained company social media pages on LinkedIn, Instagram, Twitter, and Facebook. ⎯ Developed creative and engaging content for company social media pages using Canva and Photoshop. ⎯ Tracked, analyzed, and reported company landing page metrics by utilizing insights from Google Ads and Clickfunnels.

⎯ Undergraduate Human Resources Certificate ⎯ Honors Undergraduate Thesis Program ⎯ Burnett Honors College ⎯ GPA: 3.7/4.0 Activities: ⎯ Student Professionals in Industrial-Organizational Psychology (SPIOP) ⎯ Society for Human Resource Management (SHRM) ⎯ Psi Chi, the International Honor Society in Psychology ⎯ Kappa Alpha Theta (ΚΑΘ) ⎯ Panhellenic Council