Courtney Scantlin

• Supported CEO and executive team across six regional offices with high-volume calendar coordination, board meeting logistics, and confidential communications. • Managed executive expenses, prepared meeting agendas, and partnered cross-functionally with Marketing and Finance on special projects. • Ensured seamless support in a fully remote environment, maintaining responsiveness and professionalism across teams.

• Provided high-level support to CMO, CFO, CTO, and CPO, including calendar management, board meeting logistics, expense reports, and offsite coordination. • Partnered with C-suite assistants and cross-functional teams on strategic initiatives during periods of organizational transition. • Supported team-building activities and event planning while ensuring confidentiality and executive alignment.

• Provided direct support to the President of VSP Vision Care, managing complex calendar scheduling, domestic and international travel, board and committee meetings, and high-level communications. • Oversaw executive expenses, coordinated companywide meetings and off sites, and ensured smooth execution of public policy forums and leadership events. • Led a team of 10 EAs through the pandemic by organizing weekly check-ins, promoting collaboration, and helping executives transition to remote operations. • Facilitated major public-facing events and VIP receptions, working directly with internal and external board members, senior leadership, and cross-functional teams. • Supported training and tech adoption by onboarding executives and staff to remote software tools and digital workflows during the COVID-19 transition.

• Provided direct administrative support for the Executive Director and Ministry Teams and designed and implemented office policies by establishing standards and procedures, measuring results, and • making necessary revisions. • Managed and trained 15 Front Office and Community Care volunteers. • Maintained the Master Calendar of Events, led weekly staff meetings, and communicated all pertinent • information to staff and the community. • Input maintained, and utilized guest data in the salesforce database for grant tracking, maintained website updates, and project-managed marketing materials and weekly social media posts. • Collaborated with local organizations and professionals, including Judges, Attorneys, Doctors, and Housing Specialists, to assist the local guests in crisis.

My husband and I have been serving in Nicaragua on short term trips for over 8 years. We made the commitment to relocate our family to live in Nicaragua for a year to focus on caring for others for a longer period of time. There are a variety of things we were involved in, teaching English, leading a youth group at a local church, working with the families who earn their living by working in the trash dump and mentoring young adults whenever possible. Flexibility, patience, thinking on your feet, thinking outside of the box and grace are absolute necessities while serving in Nicaragua. Our time here taught us so much, it is a life experience that is like no other.

• Provided administrative and secretarial support to the Vice President of Emerging Projects and managed heavy calendaring, meeting coordination, complex domestic and international travel, word processing, timely completion of expense reports, and handling of special projects. • Independently interfaced with both internal and external high-profile contacts representing the VP of Emerging Projects in Research and Development. • Ensured the confidential handling of information and used sound judgment to independently complete a range of special projects while exercising a high degree of diplomacy, tact, and professionalism.

• Provided administrative and secretarial support to the Senior Vice President, Chief Medical Officer, Development and Chief Scientific Officer of Botox. • Managed heavy calendaring, meeting coordination, complex domestic and international travel, word processing, timely completion of expense reports, and handling of special projects. Independently interface with both internal and external high-profile contacts representing the SVP, CMO, and CSO of Development. • Ensured the confidential handling of information and uses sound judgment to independently complete a range of special projects and exercised a high degree of diplomacy, tact, and professionalism.

• Oversaw all daily office operations for a staff of 16 employees, including Physical Therapists. • Maintained an organized, efficient, and positive practice that excelled in the highest level of patient services. • Compiled annual recommendations for end-of-fiscal-year budgets and negotiated costs with patients regarding cash rates versus insurance billing. • Maintained organized documentation of prescription refill information for the office of 4 clinicians. • Supports owners through personal document management and calendar organization and managed clinician calendar and coordinated and facilitated weekly team meetings. • Communicated with patients regarding their insurance and billing accounts to resolve any issues.