Csaba Bollok

IT Global System Administrator @ ABBYY

About

IT support professional with extensive (25+ years) experience in helpdesk, desktop support, user onboarding/offboarding, procurement and basic system administration. Skilled in Windows desktop environments, Microsoft 365, Azure/Entra, Intune, printers, network devices, and user support in Hungarian and international environments. Reliable, adaptable, and comfortable working both independently and as part of a team. Fluent in Hungarian, with intermediate English and German.

Country

Hungary

City

Ócsa

Industry

Information Technology & Services

Skill

Desktop Support, Troubleshooting, Microsoft PowerPoint, Desk Top Support, Microsoft 365, Service Desk, Ticketing Systems, Printer Support, Computer Repair, Problem Solving, IT Service Management, English, Microsoft Azure, Windows, Office 365, Microsoft Servers, Windows Server, Windows 7, Windows 8.1, Windows 10

Experience

IT Global System Administrator

ABBYY

2023-10 - Present · 3 yrs

Budapest, Hungary

Responsible for supporting various IT and office tasks. This includes: - managing desktop computers, printers, and network device (PC and Mac) - local&global Level 1 user support (Hungary, Europe) - on-/offboardig employees for Hungarian and European sites - basic server-side administration in Windows Azure/Entra,Intune and Office 365 enviroment - supporting company’s office administration and logistics tasks, including Procurement for IT

System Administrator

Károli Gáspár University (official page)

2021-10 - 2023-9 · 2 yrs

Budapest, Hungary

Responsible for supporting various IT and office tasks. This includes: • managing desktop computers, printers, and network devices, • Local user support • technical support on programs organized by the University • basic server-side administration in Windows Server, Exchange, and Office 365 enviroment

IT Support Technician

Tempus Foundation

2019-5 - 2021-10 · 2 yrs 6 mos

Budapest

Responsible for supporting various IT and office tasks. This includes: • managing desktop computers, printers, and network devices, • Local user support via ticketing system • technical support on programs organized by the Foundation • writing and updating technical documentations, editing IT wiki knowledge base • basic server-side administration in Windows Server, Exchange, and Office 365 enviroment

Customer Service Assistant

Aruba Cloud Magyarország

2018-7 - 2019-4 · 10 mos

Budapest

-Answering custormer’s request about domain names, cloud and VPS servers via phone E-mail, and chat. -Co-managing company’s small local network, and desktop computers, supporting users -Translating documentations (English-hungarian)

IT Technician

Volvó Autó Galéria Ltd.

2018-2 - 2018-6 · 5 mos

Budapest

Managing company’s local network, servers and desktop computers, supporting users

IT Technician

Cobra Control Ltd.

2015-2 - 2018-1 · 3 yrs

Budapest

System operator, IT assistant, Office&Logistics support. Responsible for supporting various IT and office tasks. This includes: -installing and testing PCs for computer controlled test and measurement equipments -managing company’s small local network, and desktop computers, supporting users -supporting company’s office administration and logistics

IT Technician

FOK Nonprofit Kft

2001-12 - 2015-1 · 13 yrs 2 mos

Budapest

General IT Support – Budapest Training Technology Center Ltd. (2001-2014) System operator, IT assistant, Helpdesk co-ordinator, Web-designer. Responsible for supporting various IT tasks. This includes: - co-manage a small UNIX-based local network, - co-managing on-premise and remote servers, and desktop computers - developing and testing E-learning courses in various subjects (Moodle, SCORM) - support for a Linux-based educational WAN system for all the companies and holdings of The Municipality of Budapest. -supporting company’s helpdesk groups -testing, installing and supporting servers for school-administration systems around Budapest