Cristián Leiva

Responsible for regional positioning and development of projects in Chilean market. Definition of growth strategies and market recognition. Consultative support to clients by generating value to their organizations. Development of both teams and alliances, partnership with corporations, consolidation of current territory and market expansion.

Responsible for planning, manage and control operation of IT services effectively and efficiently, within the agreed levels of risk and quality, to ensure the satisfaction of IT users and business operational continuity. Achieved results: • Logical design, architecture and implementation of a new web platform for customer service with back office and online CRM integration. Creation of hybrid mobile application. • Design and implementation of policies and standards for the delivery of IT services (Catalog of Services, SLA, OLA). • Incorporation of agile methodologies models (SCRUM, DevOps) for both architecture and solution development. • Implementation of Office 365 encouraging adoption through training and workshops. • Implementation of services in both public (Azure) and private Cloud. • Public tenders to consolidate SAP services, Platform Management, 24x7 Operation, Application Support and others.

Responsible for the availability and access to productive services for both internal and external customers. Leader of the operations team, technological infrastructure as well as microcomputing support services. Manager for the teams of help desk, datacenter, SAP platform, databases, virtualization and storage. Achieved results: • Server consolidation and transfer to new corporate main data center with cost savings and no service unavailability. • Tender and implementation of help desk service. • SAP platform upgrade and version project. • Tenders and implementation of technological renewal x86 and UNIX with virtualization strategy and database consolidation in a 4 years cycle.

Responsible for infrastructure and services provided to both internal and external users. Implementation of hardware projects, virtualization and service delivery according to ITIL. Achievements of the period: • Implementation of high availability platform with virtualization. • Implementation of KPI control panels with Splunk platform. • Creation of standardized database platform in corporate environments.

Responsible for the coordination and implementation of ITIL processes for change management that involves all the IT areas of Walmart Chile.

Responsible for IT services in both branches and channels, which are available to internal and external clients. In this role, he is responsible for operational continuity, incident resolution, business monitoring and service availability. Coordination of the implementation of technological projects for the adoption of new methodologies.

Leader of the Infrastructure (platform operation), Systems Engineering (research and implementation of new technologies) and Support (help desk and acquisitions) groups.

A cargo tanto del equipo de infraestructura como del de soporte. Responsable de los servicios de comunicaciones, servidores, telefonía y soporte Responsable de la definición de estándares de infraestructura, arquitectura y desarrollo de software. Miembro de comités de arquitectura, seguridad y cambios. Formación del servicio de mesa de ayuda, basándose en procesos ITIL Genera importantes ahorros a la organización a través de la negociación y licitación de contratos, generando procesos de evaluación estándares y conocidos. Lidera proyectos de éxito de Telefonía IP, correo corporativo, bases de datos de alta disponibilidad y otros.