Courtney Barnaby

IT Manager @ Health Network One

About

User-focused Support Manager bringing top leadership, problem-solving and program management abilities. Devoted to quality and service and skilled at proactively correcting problems impacting service delivery or team performance. Reliable in following through with users to achieve complete satisfaction and empowering employees to smoothly resolve concerns. I can leverage my expertise to create innovative technical solutions, reduce system downtime, and optimize project management strategies to benefit the organization.

Country

United States

City

Miami-Fort Lauderdale Area

Industry

Hospital & Health Care

Skill

Presentation Skills, IT Service Management, Project Management, Team Leadership, Team Management, Problem Solving, Organization Skills, Microsoft Project, Help Desk Support, VMware vSphere, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Leadership, PowerPoint, Training, Drawing, Windows, Technical Support

Experience

IT Manager

Health Network One

2019-1 - Present · 7 yrs 9 mos

Fort Lauderdale, Florida, United States

• Managed IS support operations at Health Network One, specializing in software proficiency with Azure Autopilot, Azure Intune, and more. • Oversaw networking & security tasks including VOIP equipment installation, Active Directory management, and server issue troubleshooting. • Provided technical support through on-call assistance, user account management, and IT Helpdesk Ticket queue monitoring.

Help Desk Technician 2

Brock and Scott LLP

2017-2 - 2018-12 · 1 yr 11 mos

Miami/Fort Lauderdale Area

• Managed user accounts and access permissions for Active Directory, Exchange 2010, and Office 365. • Facilitated onboarding and offboarding processes for new hires and departing employees. • Ensured compliance with audit requirements and maintained facility readiness.

Helpdesk

Gerson, Preston, Klein, Lips, Eisenberg & Gelber, PLLC

2010-1 - 2017 · 7 yrs

• Provided hardware and software support, troubleshooting computer peripherals, network, and application level issues at Gerson, Preston, Klein, Lips, Eisenberg & Gelber, P.A. • Analyzed and resolved technical problems efficiently to ensure seamless operations for the team. • Developed strong problem-solving skills and attention to detail while working in a fast-paced environment.