Marc Contijoch

I was one of the product managers of a SaaS B2B fintech product. I was in charge of the payments area, which allowed customers to pay their providers and employees.

I was responsible for the company’s product department, including the definition of its strategy, its execution and the management of a team with 8 members. Under my responsibility the product (a geolocalisation device for Honda motorbikes with a mobile app) improved in the following aspects: • 10% more user registrations per month • ½ point increase in user app rating • 5% less churn

I co-led the development of the company's main product: Scytl Online Voting, which aims to increase voter participation and reduce election costs while upholding the highest usability and security standards. I owned the election administration portal and the voter portal (web and app) of a product with multiple components. For those, my tasks included defining the roadmap, the backlog, work with engineering during development and launch phases, perform UX research and testing, etc. Some of the main accomplishments reached by the team I was part of include: • 500 % increase in online votes in Australia, with 98 % of voters recommending online voting. • First (and only) solution to obtain the 100 % security certification in Switzerland, which pushed all other competitors out of the Swiss market (and makes it the most secure in the world).

I led the development of one of the company's main products: Scytl Results Consolidation, which provides the tools to collect and aggregate election results quickly and accurately. My tasks included defining the product roadmap, craft its backlog, work with engineering during development and launch phases, analyse the competition and market trends, perform UX research and testing, etc. In addition, as a member of the department's management team, my responsibilities also included: directly managing +10 team members, setting up internal working processes, liaising with external providers and senior management, qualifying opportunities, prepare product launch activities, support post-release, etc. Some of the main accomplishments reached by my team include: • 20 % reduction in the time to deliver election results in Spain, becoming the fastest platform ever used in the country. • 40 % reduction in the cost for the taxpayer of consolidating election results in Spain.

As a senior member of the PMO I managed high-profile Internet voting and results consolidation projects, with budgets up to € 2 million and teams of 20 people. In those projects my tasks included: - Management of Scope, Schedule, Quality, Risks, Communications and HR - Analysis and definition of functional and technical project requirements - Electoral technologies consultancy and support services - Support election operations during the Election with the customer's management team Key projects managed: • 2019 European Parliament Elections. Responsibilities: lead the design and development of a platform to consolidate and display the results of the 2019 Elections. Duration 9 months. • 2015 Spanish General Elections. Responsibilities: lead the analysis, development and customisation of Scytl’s Results Consolidation product in order to gather, process and display the 2015 Election results. Duration 4 months. • 2014 European Parliament Elections. Responsibilities: lead the design and development of a platform to consolidate and display the results of the 2014 Elections. Duration 9 months. • 2013 General Elections of Costa Rica. Responsibilities: lead the design and development of a platform to manage candidacies, political parties’ finances, electoral roll, election results and other services. Duration 12 months. • 2011 Audit of the electronic voting software of the Republic of Peru. Responsibilities: technical coordination of the audit process and the elaboration of the reports, including on-site visits to perform the audit and present the reports. Duration 12 months.

As a member of the PMO I managed tens of Internet voting and electoral modernisation projects with budgets up to € 100,000 and teams of 10 people. In addition, I co-managed some larger projects. In those, my tasks included: • Management of Scope, Schedule, Quality, Risks, Communications and HR • Analysis and definition of functional and technical project requirements • Electoral technologies consultancy and support services I also provided support to Sales & Presales in opportunities' assessments, attending calls with customers and preparing tender responses Key projects co-managed: • 2010 Implementation of an Internet voting platform in the State of Gujarat (India). Role: Co-project manager, responsible for the technical coordination of the project team. Duration 6 months. • 2010 Implementation of a public consultation for the City of Barcelona. Role: Co-project manager, supporting the project manager in technical coordination tasks and documentation generation. Duration 7 months.

I created and executed test plans, including the elaboration of test cases, the scheduling of testing phases and the management of defects.

I provided B2B technical support to Intel customers by troubleshooting their desktop and server systems.

I configured and installed network devices, including proxies, firewalls and routers.

I helped managing internal IT projects and I elaborated technical documentation for the PMO.