Cloe Johnson

-Led shifts as bakery manager on duty, directing a team of up to 7 associates during shifts, ensuring seamless coordination -Oversaw all aspects of bakery operations, including prioritizing tasks, supervising associates, collaborating with the head of supply chain to maintain optimal stock levels, all resulting in increased business performance -Managed guest experiences by promptly responding to feedback, complaints, and concerns resulting in improved satisfaction and loyalty

-Trained and contributed to the onboarding of 10 new front-of-house associates, overseeing their training and assisting in their successful integration into the team, which contributed to a 100% retention rate among trainees during their initial 90-day period

-Simultaneously managed customer interactions, order packaging, and bakery product management, skillfully multitasking to serve an average of 50 guests per hour during peak periods, resulting in a reduced wait times and overall increased satisfaction levels

-Developed a comprehensive system for tracking attendance for a chapter of 180 women, utilizing spreadsheets, data analytics, and customized forms to streamline the process -Communicate weekly with chapter members and provide administrative support to other chapter officers to promote accountability and ensure adherence to chapter policies -Liaison between the chapter and national headquarters, ensuring compliance with organizational guidelines and reporting requirements

-Served an average of 200 customers per shift, maintaining a high level of efficiency and customer satisfaction -Demonstrated strong knowledge of menu offerings, confidently making personalized recommendations to customers based on their preferences and dietary restrictions -Proactively collaborated with team members to handle high-volume periods, effectively multitasking to fulfill customer orders promptly while maintaining a calm and composed demeanor

-Warmly greeted customers with a friendly and professional demeanor, creating a positive first impression and fostering a welcoming atmosphere -Processed a high volume of customer transactions with accuracy and efficiency, with up to 100 transactions per day -Utilized point-of-sale systems and software to accurately scan, document, and process returned merchandise, ensuring proper tracking and inventory management