Clement Chan

General Manager @ DETERMINANT

About

A business leader with proven track records in revitalising sales and profit growth through digital transformation and operational excellence in the retail and real estate sectors. I am passionate about making sense out of chaos, identifying the north star, and designing strategic initiatives where business, customer and technology intersects. As a firm believer in executional excellence, I focus on building high-performing teams, driving change management processes across the organisation, setting up post-implementation operations, and instilling a culture of continuous enhancement of process and product.

Country

Hong Kong SAR

City

Hong Kong

Industry

Real Estate

Skill

Proptech, Mobile Applications, Communication, Marketing, Customer Satisfaction, Strategy, Strategic Vision, Customer Experience, Conflict Resolution, Campaign Management, Business Analysis, Digital Transformation, Strategic Planning, Business Development, Problem Solving, Sales Management, Search Engine Optimization (SEO), Distribution Channel Management, Fast-Moving Consumer Goods (FMCG), Omni-Channel Marketing

Experience

General Manager

DETERMINANT

2024-8 - Present · 2 yrs 2 mos

Own full P&L of a menswear brand across APAC markets. Manage go-to-market strategy, product and merchandising strategy, retail operation, eCommerce, logistic, and marketing. Build and lead the regional planning and local execution team. Centralise merchandising, marketing, and eCommerce.

Senior Digital Portfolio Manager

Hongkong Land Limited

2021-10 - 2024-8 · 2 yrs 11 mos

Hong Kong SAR

Successfully designed, built, and launched a digital customer engagement platform for a billion-dollar regional loyalty program targeting high net worth (HNW) shoppers. Established the first product team in the organization, and set up systems and Standard Operating Procedures (SOPs) based on Agile principles for continuous product improvement and digital operations. Developed and executed a digital product roadmap that enables hyper-personalised campaigns for HNW shoppers, automated low-value tasks, and created personalised user experiences online and offline.

Corporate Development Manager

Hongkong Land Limited

2018-1 - 2021-10 · 3 yrs 10 mos

Led the development and rollout of the Centricity app, enhancing tenant engagement and delivering valuable data insights. Provided thought leadership on proptech trends and supported business units throughout all phases of project implementation.

Brand Commercial Leader (Greater China)

Procter & Gamble

2016-9 - 2017-12 · 1 yr 4 mos

Hong Kong

Managed a multifunctional team responsible for marketing planning, go-to-market design, sales operations, and P&L delivery for Braun Greater China business. Explored new market segments by establishing sales channels for China cross-border shoppers.

Brand Commercial Manager (UK)

Procter & Gamble

2015-1 - 2016-8 · 1 yr 8 mos

United Kingdom

Developed comprehensive commercial strategies involving pricing, product portfolio, merchandising, and channel management, with a special focus on the online sector.