claudine stephan

I'm now a Free Lance Consultant in Supply Chain & Customer Service, International Trade and Change Management. I can tackle important initiatives that require my specialized skills & expertise like leading international projects on your behalf or becoming an Interim Manager in your Company. I am a flexible and high quality talent who can seamlessly plug into your business, culture and workstreams. Therefore, I am able to adapt to the fluctuating needs of your business.

* PUT IN PLACE A RAW MATERIALS PURCHASING PROGRAM FOR SIX EUROPEAN LATEX PLANTS * Outlined a sourcing policy in line with the Corporate Purchasing strategy and plan for chemicals used * to manufacture Latex, * Delt with suppliers worldwide, negotiated prices & drafted contract specifications, * Management of Exchange Swap and Tolls with other Chemical Companies. * Practically designed a Purchasing Frame in order to ensure uninterrupted Raw Material Supply to all European Latex plants.

* Management of an intercultural Customer Service 15 member’ Team, KPI selection & monitoring, * SC Project leading and change management program,, * Management of the worldwide Voice & Data order backlog & sales projects, customer * communication design & conformance to Export rules, * Customer satisfaction measurement & improvement, * Control Tower monitoring to maximize quarterly sales and optimize replenishment costs, * Integration of the Hardware Support Team. * In short, led international Customer Service operations and satisfaction to maximize revenue.

* COORDINATED THE RELOCATION OF EUROPEAN SUPPLY CHAIN BACK OFFICE OPERATIONS FROM EUROPE TO A SERVICE CENTER IN MUMBAI/ INDIA : * Process Creation for billing, claims settlement & customer code management, * Implementation of the new business model with Siebel CRM tool and training of the team, * Preparation on standards and carrying of Internal Customer Service ISO Audits * In short, implemention of a new business model.

* SUPPORTED THE COMPANY'S STRONG SALES GROWTH ACROSS EUROPE & NORTH AFRICA * Order Management of Chemicals and Latex for Europe & Maghreb, * Led numerous performance improvement & cost-cutting projects like outsourcing the inventory management and sourcing for a major customer in the UK, * Integration of new International Customers following Union Carbide's Acquisition * To summarize, improved Customer Service Operations.

* MANAGEMENT OF SUPPLY CHAIN OPERATIONS AT AN OUTSOURCED SITE IN LE HAVRE * Schedule formulation & drumming of Chlorinated Solvents based on Sales Forecasts & order history, * Plan Intercompany & external Raw Material Supply to Le Havre, * Manage on time vessel chartering for delivery and departure to warehouses & customers, * Handle wordlwide customer relationship & delivery as well as Logistic schemes, * Specific project : Ensure products were disposed off in accordance with EU regulations through * recycling & replacement products, * Definitely helped the business expand & generate profit by applying effective SC methods