claudia fucuchima

* Responsible for Support Operations (Functional N2 / N3) SAP, Legacy Systems (JAVA, .NET) and Software Factory (ABAP) * Responsible for a team (70 people), including project managers, service managers, coordinators and analysts * Responsible for analysis and approval of the technical proposals of the Support SAP Operations * Responsible for ensuring the delivery of KPIs agreed with customers: SLAs, backlog, satisfaction survey * Responsible for the budget of the area * Responsible for implementing improvements in the process of Support Operations based on best practices of ITIL * Management of the important project transition of the one customer SAP implementation project to TIVIT

* Responsible for financial results and monthly reports of the Regional offices to the SAP projects * Responsible for evaluation and validation of technical proposals of SAP projects * Responsible for management of the Regional offices to the SAP projects ensuring implementation of governance and methodology of Sonda IT * Responsible for the SAP projects budget of ​​the Regional offices * Responsible for analysis and approval of the technical proposals of the Support Operations (SAP and non-SAP) * Responsible for management of Support Operations (SAP and non-SAP) within the contract SLAs * Responsible for implementing improvements in the process of Support Operations based on best practices of ITIL * Implemented of the partnership SAP channel (VARS) for the customers of Sonda IT.

Management of project to review the Exports Chain (Planning, Sales, Production and Logistics) with a focus improvements and optimization of processes and costs to Logistic area.

* Implementation of methodology for portfolio management and development projects in the area of IT, restructuring the profile of the team * Suport of the definition and implementation of standard methodology for management and development of projects for the platform of meat Cargill (Cargill Animal Protein) * Outsourcing of operation and support (Service Desk) in 8 plants * Drafted a new model for the area based on business processes and diversity, creating and enabling the team to the role of business analysts * Responsible for a team (40 people:systems analysts, programmers and infrastructure) supporting many legacy systems in several languages (FORMS, PL/SQL, COBOL, VB).

Project manager to upgrade technology (Palms) of the sales force, ensuring standardization of technological solution and reducing cost of support and maintenance; Project Manager to design, development and implementation of an integrated solution to support various processes to annual initiative for the sales area.

* Responsible for a multi-functional team in selection, choice, design and deployment of full-outsourced solution involving the processes of sales, running, receiving and maintenance of product / service of a new business * Participated in the project for review all profiles from the transactions of SAP users to match the Sarbanes-Oxley * Coordinated development (SD and SAP APO) and realize integration of other tools / software (MasterSAF and CTI with SAP CRM) * Participated in the development of business cases together with users and external partner * Coordinated project to upgrade Cobol version and improvements in business processes * Coordinated partnerships (users and external partners) on setting up the project of Data Base Marketing * Coordinated multi-functional team project in the restructuring of services in the area of assistance to the consumer. Rewarded by Quality team in 1999.

SAP consultant of the SD module on Bahia Sul Celulose project.