Claudette Graham

Lead recruitment delivery for enterprise clients across technical and professional services roles, managing full lifecycle hiring and building strategic partnerships with business leaders. • Managed the full recruitment lifecycle for IT leadership, engineering, and technical roles across the U.S. and Canada, including sourcing, candidate assessment, offer negotiation, and onboarding. • Partnered with hiring managers and executives to define role requirements, hiring strategies, and workforce planning initiatives. • Led intake sessions and hiring strategy discussions to improve candidate alignment and hiring efficiency. • Managed recruiter performance using KPIs, time-to-hire, candidate quality, source effectiveness, and offer acceptance rates. • Implemented improved job posting and sourcing strategies using SEO and targeted recruitment marketing. • Delivered data-driven insights to leadership support workforce planning and business growth initiatives.

Managed HR and operational projects supporting international aviation workforce programs. • Coordinated HR initiatives supporting airline pilot and aviation engineering teams. • Conducted job gap analysis and performance evaluations to identify training and development opportunities. • Developed HR policies and operational procedures to support workforce management initiatives. • Managed project timelines, resources, and stakeholder communications.

Led talent development initiatives focused on preparing future recruiters and account managers while supporting corporate recruiting operations. • Managed and mentored a team of 25–30 recruiting trainees and early-career professionals. • Built university partnerships to create internship and entry-level recruiting pipelines. • Implemented performance management frameworks using recruiting KPIs and productivity metrics. • Designed training programs focused on sourcing strategies, candidate engagement, and client management.

Led recruiting initiatives supporting technical hiring across regional operations. • Managed recruiting operations for regional technical workforce hiring. • Provided leadership and coaching to a distributed recruiting team. • Developed recruiting analytics dashboards tracking time-to-hire, recruiting ROI, and attrition trends. • Partnered with hiring leaders to build talent pipelines and workforce forecasts.

Managed recruitment outsourcing programs for major national clients including Comcast, Walt Disney Parks & Resorts, Fresh Market, Rent-A-Center and Darden Restaurants. • Led recruiting delivery teams and managing client relationships. • Implemented social recruiting and employer branding strategies. • Managed recruitment reporting, candidate pipelines, and VMS hiring workflows.

• Led executive recruiting initiatives supporting C-level and leadership hiring across the admissions and student operations divisions.

• Delivered contract and permanent recruiting solutions for technology roles across domestic and international markets.

Led HR operations and talent strategy for a 500-employee, four-location organization, partnering with leadership to align people practices with business goals. Oversaw employee relations, performance management, compliance, recruitment, payroll, and benefits administration. Directed the successful relocation of an Atlanta call center to South Florida, ensuring a smooth transition for the business and employees. Maintained compliance with federal, state, and local employment regulations, including FMLA, ADA, EEOC/AAP, FLSA, OSHA, Workers’ Compensation, immigration, and FCRA. Also managed vendor partnerships, employee referral programs, campus recruiting, and international hiring initiatives while improving applicant quality and controlling cost-per-hire.