chris van hal

partner manager

About

Over C.W.S. Nederland B.V. Onze filosofie is "Serving you – Serving nature". Hiermee benadrukken we als full-service dienstverlener dat de klant als altijd centraal staat (...serving you) en dat daarbij wordt gestreefd naar een grote verantwoording en betrokkenheid bij het milieu (...serving nature). We profiteren daarbij van tientallen jaren van kennis van de markt, ons onderscheidend door kwaliteit en innovatie en ons voortdurend ontwikkelend in samenwerking met gerenommeerde onderzoeksinstituten.

Country

netherlands

City

nijmegen

Industry

facilities services

Skill

coaching, account management, management, sales, sales management, english, training, team leadership, dutch, operations management, call centers, marketing, change management, negotiation, direct sales, customer satisfaction, b2b, microsoft office, teamwork, marketing communications, foreign languages, business to business, microsoft excel

Experience

front office medewerker

q-park

2006-1 - 2009-5 · 3 yrs 5 mos

Helping customers where needed.

callcenter manager

mycall callcenters

2004-10 - 2005-8 · 11 mos

Responsible for call centre (MyCall Callcenter) in Naarden Bussum and Nijmegen.

assistant supervisor and supervisor

quaraad advies

2002-3 - 2003-12 · 1 yr 10 mos

Responsible for a team of telemarketers and all generated calls. Providing the team with product trainings, communication trainings and creating a good working climate.

supervisor

qua raad advies

2001-1 - 2003-12 · 3 yrs

Supervising a team of call center agents. Setting new targets and make appointments for insurance advisors.

supervisor

mycall callcenters

2002-1 - 2003-1 · 1 yr 1 mo

Responsible for all generated calls, setting new targets, writing new scripts and make sure there is a good working climate.

rechtshalf

estria

2001-1 - 2003-1 · 2 yrs 1 mo

partner manager

cws nederland b.v.

2018-1 - Present · 8 yrs 9 mos

sales associate

telfort

2013-3 - 2013-10 · 8 mos

trainer and quality coach

q-park

2006-9 - 2011-1 · 4 yrs 5 mos

* Assist our parking customer with parking problems * Provide new employees with all the necessary trainings, needed in order to assist out customers with their parking problems. * Optimize all conversations with our customers through coaching, extra communication trainings and the right motivation.

management assistant operations

q-park

2011-2 - 2012-9 · 1 yr 8 mos

* Back Office Operations Q-Park Netherlands. * Responsible for all activities in facility at our head office in Maastricht. * Supporting Operational Director with financial reports, supplier analyses and customer satisfaction outcomes. * Supporting 6 Manager Operations and 22 Team leaders Operations with customer data, financial reports, communication improvement skills and several trainings (product, communication and sales). * Relationship management

supervisor

vodafone

2006-6 - 2006-8 · 3 mos

* Observing and controlling all generated calls and accompany 12 telemarketers by setting up new goals. * Providing my manager with sales reports, generated calls overviews.