Christopher Owen

• Directly responsible for all back-end system teams, which are comprised of the EDI, WMS, BI and ERP application teams. • Responsible for all hardware and software evaluations, vendor relationships and contractual agreements. • Responsible for maintaining compliance both in terms of licensing and PCI/SOX guidelines. • Review and approve business requirements for all technological solutions. • Work with managers to prioritize the workload and collaborate on resource planning. • Summarize and present quarterly progress/challenges to the senior leadership team. • Maintain team staffing by recruiting, selecting and training new employees. Responsible for evaluations, disciplinary actions and promotions. • Level set financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variance;

* Directly responsible for all back end system teams, which are comprised of the EDI, WMS, BI and ERP application teams. * Responsible for all hardware and software evaluations, vendor relationships and contractual agreements. * Responsible for maintaining compliance both in terms of licensing and PCI guidelines. * 4 direct and 20 indirect reports. * Review and approve business requirements for all retail system technological solutions. * Work with managers to prioritize the workload and collaborate on resource planning. * Summarize and present quarterly progress/challenges to the senior leadership team. * Maintain team staffing by recruiting, selecting and training new employees. Responsible for evaluations, disciplinary actions and promotions. Level set financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances;

* Manage a team of 7-12 developers, DBAs and functional analysts. * Responsible for new hires, terminations, promotions, time sheets and salary rates. * Created RFPs for 3rd party vendors, interviewed resources and evaluated proposals. * Responsible for tracking capitalized and operating expenses and developing budgets for projects that required those selected 3rd parties. * Worked with project managers to establish timelines and assign appropriate resources based on availability and skillset. * Conducted bi-weekly 1:1 sessions and weekly team meetings in order to coordinate resources and identify areas of risk. * Oversaw and participated in the upgrade of Oracle EBS to vR12, the implementation of LCM module and the integration of Oracle ePayables. * Worked with DBAs to remove RAC system and upgrade infrastructure including BI and Manhattan applications/databases. * Developed solutions for the existing EBS/Manhattan relationship in order to support multiple fulfillment centers and take full advantage of the DOM product. * Devised bi-yearly strategies to staff for and support corporate initiatives as directed by the executive committee. * Was primary development resource with 24/7 availability.

Responsibilities were to develop and maintain both the sample management system as well as redesign the talent management system (recruiting) for the consulting wing of the organization. * Design back end capable of accepting and processing thousands of hits per minute from the web survey design applications. * Provide scalable procedures for internal reporting via asp pages. * Optimize and design database driven XML datasets for advanced customer reporting. * Debug and redesign legacy code bringing it up to date with the ORACLE 10g best practices. * Work with the flash developers to create an interface capable of allowing structure navigation for both individual and corporate rollup reports for clients. * Migrate data from outdated schemas and servers to the new systems location/structure. * Work with other practice teams to integrate corporate systems. * Integrate third party applicant tracking system TALEO with our current systems HR-XML setup. * Design system to replace trigger generated events with advanced queues for processing of incoming information for performance reasons. Extensive use of PL/SQl to create stored procedures, functions, types, triggers, jobs (both with DBMS_JOB and DBMS_SCHEDULER), as well as assist DBA's in maintenance of privileges, synonyms and DB links across schemas.

Responsibilities were to customize and integrate the CRM solution SALESLOGIX with current Gallup systems. Integration included synchronization with sample and data collection systems as well as training of all sales and marketing associates. * Collect and import all available corporate client and contact information from a variety of sources ranging from access databases to excel sheets. * Conduct information gathering meetings with sales and marketing associates to establish documented rules and processes for the new system. * Train teams of individuals for cleaning and support of the sales and marketing teams. * Integrate SALESLOGIX with existing systems through VbScript and Cypress Enable calls to database procedures. * Create client specific organizational structures as well as reporting systems able to navigate those structures for display via flash or the web. * Create and maintain Crystal Reports using Enterprise Manager and schedule events or emails along with these reports using KNOWLEDGESYNC. * Educate client support team on simple relational concepts and SQL language for data retrieval. Extensive use of PL/SQL to integrate CRM with financials and other corporate applications.

Re-positioned to the Data Analyst team as client base began to grow beyond staffing in those areas. Job description was to gather collected information and aggregate the incoming data in a way to facilitate display in a meaningful way for research and analysis. * Extensive use of the C-based language software called C-MENTOR and the product SPSS in complex aggregation of custom data sets. * Produced customized cross-tabs of information based on researcher requirements. * Coordinated with sample, and collection teams across three main methodologies - Scan (paper) - Web - IVR (voice recognition) and outbound Phone. Worked under strict deadlines to gather, clean, aggregate and in some instances post the final reports.