christopher gray

christopher gray

deputy program manager, quality insight at general dynamics health solutions

About

A dynamic leader with extensive health insurance knowledge, experience in program management, quality assurance and methodologies, process improvement, performance and transaction monitoring, trend analysis, employee development and customer satisfaction. Expertise in building and participating in effective cross-functional teams and relationships, including implementation of tactical and strategic goals.

Country

united states

City

tampa

Industry

information technology and services

Skill

quality management, quality processes, customer service representatives, adobe contribute, mississippi, idol, insurance, medicare, community, trend analysis, veterinary, global solutions, mentoring, performance metrics, louisiana, career development, uav, business administration, adoption, contact centers, cross functional team leadership, tampa, cats, dynamics, transaction processing, pets, florida, management, coaching, science, cultivating, first call, guiding, young people, hiring, rules, resolve, auditing, tas, monitors, soccer, lean manufacturing, quarter, face to face, human resources, execution, delegation, comprehension, scorecard, customer satisfaction, system, cell, reports, iso 9001, county, dogs, strategy, dog grooming, strategies, revision, hillsborough, training, fair use, policy, enrichment, customer service, point of contact, enterprise software, sla, walking, educational leadership, msp, contact information, quality control, system monitoring, reporting, call centers, analysis, coordination, fix protocol, evaluations, strategic growth, virginia, business expansion, business development, communication, home, schedules, business alignment, lead a team, quality assurance, csrs, operations, values, development of employees, liaisons, cms, social influence, training delivery, project, ost, affordable care act, rollout, denials, empathy, presentations, soar, responsibility, internal audit, customer experience, six sigma, yellow belt, phoenix, distribution, quality operations, call monitoring, comparison, product knowledge, efficient, google groups, dynamic leader, intelligence gathering, green belt, guidelines, kentucky, process improvement, themes, claim, program management, onboarding, quality improvement, credit scoring, foundations, health insurance, derby, support staff, bedding, calibration, coordinated, performance management, competition

Experience

general dynamics health solutions

deputy program manager, quality insight at general dynamics health solutions

general dynamics health solutions

2015-6 - Present · 11 yrs 4 mos

Responsible for the quality performance management of the Medicare, and Affordable Care Act contact center programs. Lead a team of 12 Quality Liaisons across the enterprise in intelligence gathering activities, development and execution of quality improvement projects incorporating lean six sigma principles, focusing on exceeding quality performance metrics and enhancing the customer experience.

Education

university of phoenix

university of phoenix

villanova university

villanova university

christopher gray's Contact Information

Email

******@***.com

Phone

(**) *** ****

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