christine neumeier

team lead

About

I am a very results driven professional with over 25 years experience in Customer Service. I possess a strong work ethic and professional standards. Possess strong leadership skills and I am also very motivated and take pride in my work. I also have effective interpersonal communication skills with all of my customers, whether internal or external.

Country

united states

City

green bay

Industry

insurance

Skill

coaching, customer service, outlook, leadership, troubleshooting, microsoft word, process improvement, call centers, workforce management, aspect, microsoft excel, team building, project management, teamwork, data entry, customer relations, hiring, appointment scheduling, scheduling management, supervisory skills, data analysis, performance management, team leadership, forecasting, lean tools, lean thinking, lean process improvement, lean projects, lean processes, lean principles

Experience

team lead

team leader - workforce managemwnt

american family insurance

2019-9 - Present · 7 yrs 1 mo

real time scheduling specialist

ameriprise auto & home insurance

2016-10 - 2017-4 · 7 mos

Primary responsibilities include real-time and accurate scheduling of all agents. Provide communication to leaders with stats throughout the day, including re-forecasting of call volume and AHT as needed. Provide assistance to agents and leaders with scheduling questions. Manage daily schedules for approximately 750 agents, including pulling for projects, PTO, VTO, etc. Accurately schedule meetings and coaching sessions to ensure we are meeting our daily metrics.

team lead - real time scheduling specialist

ameriprise auto & home insurance

2017-4 - Present · 9 yrs 6 mos

secretary

royal images

1997-1 - 1998-1 · 1 yr 1 mo

* Customer Service * Data Entry * Open and Close store when necessary * Help with Sorting/mailing of packages * Handle backorders, overages, damage and short freight

call center crew leader

wisconsin public service

2004-1 - 2012-12 · 9 yrs

Responsible for mentoring and coaching Call Center representatives including one to one training as needed. Handled all types of Supervisor calls from customers. Also assisted in writing and updating all processes and call types.

call center representative

wisconsin public service

2001-11 - 2004-1 · 2 yrs 3 mos

Responsible for answering calls in a 24 hour Call Center. Also assisted in coaching and mentoring peers and new employees. Assisted in training new Call Center Representatives that were new to WPS.

cargo claims representative

schneider national

1998-1 - 2001-1 · 3 yrs 1 mo

* Customer Service * Manage/problem solve day to day dealer and carrier issues * Receive and process incoming payments for all accounts * Develop effective processes for department procedures * Partial training of new employees * Data Entry

verification of benefits representative

american medical security

1993-1 - 1997-1 · 4 yrs 1 mo

* Provide patients medical benefits to Doctors offices * Handle incoming Supervisor Calls * Assist in the training of new employees * Investigate medical records * Customer Service * Data Entry

call center scheduler and forecaster

wisconsin public service

2012-12 - 2016-10 · 3 yrs 11 mos

Primary responsibilities include forecasting of calls for our Call Center using Aspect and Workforce Management. Accurate forecasting by analyzing contact trends, volumes and patterns ensures we have adequate staff in place to meet all of our service level goals and needs of our customers. Our Call Center currently has a staff of 102 representatives which consists of Crew Leaders (Supervisors), Walk In Center Representatives for our Green Bay Walk In Center, and Seasonal Representatives. I manage all daily schedules, overtime, meetings, training, vacations and time away from work.