Christian Walter

-- Ocrolus is an AI company that automates document processing for the lending industry, analyzing financial documents and detecting fraud with an industry leading 99%+ accuracy. -- Building the enablement function from the ground up. Designed and launched the systems, processes, and training infrastructure to onboard and up skill customers at scale.

-- Delivered 500+ virtual & live sessions, enabling over 15,000 users and contributing to a 9.2 NPS score. -- Developed and executed the first formal change management strategy for enterprise clients, including Navy Federal, TD Bank, and Pentagon Federal Credit Union. -- Launched inaugural LMS (Blend Academy), serving 6,000+ users with 75,000+ course enrollments -- Improved onboarding efficiency for new clients by 25% through successful change management framework and collaboration with Professional Services and Sales.

-- Oversaw a portfolio of 18 enterprise clients - Managing 8 million in ARR while driving seamless onboarding, adoption, and renewals. -- Revenue Growth & Expansion - Increased product adoption by 30% through strategic upselling and cross-selling, deepening client engagement. -- Executive Relationship Management - Led QBRs and stakeholder alignment, ensuring measurable success and identifying expansion opportunities. -- Proactive Risk Mitigation - Identified and resolved potential challenges, contributing to a 100% retention rate. -- Customer Advocacy - Served as the customer’s voice, influencing product enhancements and improvements based on real-time client feedback.

IPO 2021 - NYSE: BLND -- Designed and implemented Blends first certification program, enabling customers to validate and showcase their expertise. -- Managed the Blend Community, fostering peer collaboration and creating a self-sustaining hub for product best practices for 300+ clients. -- Designed and developed Blend’s first bootcamp series, a 5-day interactive webinar that enhanced product proficiency and accelerated adoption, reaching 10,000+ users.