Christian Joy Albano
Senior Talent Acquisition Specialist @ We+ Asia
About
With a focus on tech career skills and a certification in talent sourcing, my role at We+ for the past seven months has been to empower our clients with top-tier IT professionals. Our team's efforts revolve around understanding the intricate needs of each role and aligning them with the precise cultural fit and expertise required by our clients. At We+, the candidate management process is both a science and an art, ensuring a seamless experience for both the candidates and the hiring teams. Leveraging my previous experience as a Talent Advisor, I've honed a meticulous approach to talent sourcing, which has become a cornerstone of our recruitment strategy, contributing to the growth and success of our clients' teams.
Hong Kong SAR
Hong Kong
Staffing & Recruiting
Screening Resumes, Stakeholder Management, Pre-screening, Strategic Initiatives, Cold Calling, Contingent Workforce, MSP, RPO, Candidate Management, Communication, Contract Recruitment, Sourcing, Paperscreening/Screening Resumes, Applicant Tracking System, Talent Acquisition, Internet Recruiting, Interviews, Interview Preparation, Interview Debrief, Closing Contracts
Experience

Talent Advisor (Client: JP Morgan Chase)
Randstad Sourceright

Talent Sourcing Specialist
National Capital Region, Philippines
• Use social media networks (e.g. LinkedIn, Facebook and Twitter) to look for and connect with potential candidates • Review online portfolios and resumes to pre-screen candidates • Collaborate with hiring managers to identify each position’s requirements • Send recruiting emails and follow up with candidates • Ask for referrals from internal and external networks for hard-to-fill roles

Recruitment Consultant
NCR - National Capital Region, Philippines
• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews; submits pre- screened candidates directly to Hiring Managers • Set up interviews between candidates and hiring managers. • Was involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. • Make recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. • Conducted interview preparation and debrief to shortlisted candidates, assessing how committed they are in the process and how well they understand the role discussed to them. • Conducted pre- closing to candidates and uses various methodologies to effectively close candidates (both permanent and contract roles).

Team Lead
Convergys Philippines, Inc.
Glorietta 5, Makati Philippines
•Conducted extensive coaching towards performance and corrective behaviors to a team of 12 agents. •Conducted call calibration sessions for regular Tier 1 agents •Took in supervisor-requested calls •Took in escalation calls/ higher level support •Facilitated team leader tailgate meetings. •Headed program engagement activities

Reports Analyst
Convergys Philippines, Inc.
Glorietta 5, Makati Philippines
•Tracked CSat performance •Tracked DSat performance and coaching compliance •Tracked CVM and Bad Volume Outlier Progress •Tracked Drivers for AS Email and Chat, US HCP and US Cons •Maintained programs’ scorecard (US-HCP, AU, US-Cons, Offline) •Maintained programs’ scorecard for AIP Validation and MVP Tool •Collaborated with TL in investigating client escalations

Customer Service Representative
Convergys Philippines Inc.

Management Support Team / SME
Convergys Philippines Inc.

Customer Service Representative
Convergys Philippines Inc.
Philippines
Christian Joy Albano's Contact Information
Phone
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