chris key

End-user tech support. My group was responsible for PCs, printers, and networking for 1500 computers spread between two facilities. During the time I worked for St Francis, we upgraded to a paperless system called ConnectCare. We added an additional 600 computers to our network, from wall-mounted units to cart-mounted laptops. I also helped train the new 24/7 staff that would ultimately take over my position.

My wife and I own Greenville Martial Art Center. We teach Hapkido and Taekwondo, both traditional Korean martial arts. The school offers an after-school programs plus a night program for ages 4 through adult.

Helpdesk Analyst: As a member of the helpdesk, fielded issues across the IT spectrum via both phone and email. As an expert in most Microsoft software office products, commonly assisted users with questions related to Outlook, Word, and Excel. Quickly learned to troubleshoot and repair our firm-specific softwares including our DMS and Elite systems. Additionally, years of experience with desktop and laptop hardware allow me to diagnose and repair hardware malfunctions to get the users going again with little loss to productivity. Site Support Specialist: As the on-site support for the administrative office, I was responsible for more than 155 users and their devices. I assisted those users with any IT-related issues that arose, from software, to hardware, telephones to printers. Additionally, worked with the building administrator and the rest of IT to ensure that new projects were planned and executed properly in order to minimize downtime and maximize efficiency.

I handled the majority of the customer support, from phone calls, to counter help, to on-site service calls, to tutoring. A decade of experience with customer interaction helps me relate to customers of all experience levels, from novices to other experts. My experience with computer repair is significantly extensive. While I don't personally oversee all computer repair in the shop, I am experienced in various software and hardware repair, including virus removal, upgrades, and specialized software installations. In addition to these responsibilities, I also supervised the shop finances and budget. This ranged from the day-to-day utilities to the investment in future infrastructure. I also managed our various marketing ventures including print and online media.

IT support for small business across the upstate. We take care of technology problems big and small across the full range of devices. We can implement new servers, install workstations, and support the software that helps you run your business from day to day. We also provide networking support, including switches, firewalls, wireless, and cabling.

Activities and Societies: Marching Band, Symphonic Band, Hapkido Club