chris williams

full-time sailor

About

Specialties: software documentation design and development, usability, user training, information architecture, technical support

Country

united states

City

portland

Industry

computer software

Skill

usability, information architecture, program management, technical support, software documentation, troubleshooting, training, management, agile methodologies, e commerce, saas, analytics, enterprise software, product management, vendor management, software development, security, software project management, integration, sdlc, crm, project management

Experience

full-time sailor

s/v dharma girl

2019-4 - Present · 7 yrs 6 mos

technical writer

national systems & research

2001-1 - 2004-1 · 3 yrs 1 mo

Responsible for creating writing process and delivering User Guides, Online Help, and Computer-based Training to clients. Researched and wrote Requests for Proposals (RFP) and Requests for Information (RFI). Analyzed system requirements for prospective projects. Assigned as Technical Writer to projects for the Vermont Department of Health, Texas Department of Health, and California Office of Statewide Health Planning and Development.

technical writer

carescience

2000-1 - 2001-1 · 1 yr 1 mo

Collaborated with Product Architect to design and implement requirements management processes and quality metrics using the Rational Unified Process (RUP). Wrote use case model, requirements, API specifications, and patent application for Care Data Exchange product.

technical writer

aspect communications

1997-1 - 2000-1 · 3 yrs 1 mo

Developed and delivered training to call center agents and field operations personnel. Wrote troubleshooting procedures for support center knowledgebase. Maintained intranet site for support center documentation.

implementations project manager

higher logic

2017-3 - Present · 9 yrs 7 mos

client services manager

heartland payment systems

2009-1 - 2012-5 · 3 yrs 5 mos

Act as the primary point of contact for clients for length of their contract. Responsible for defining requirements, communicating pricing, and managing work across internal teams to support and implement loyalty marketing programs.

product support

chockstone

2004-1 - 2012-5 · 8 yrs 5 mos

Provide third-tier product support to clients. Ensure that system bugs, usability issues, and requested features are incorporated into the product development lifecycle. Serve as resource for escalation of production issues that impact hosted transaction processing. Explain technical issues to clients and provide regular updates. Provide reporting on support efforts to clients and company executives.

technical account manager

kavi corporation

2012-5 - 2017-3 · 4 yrs 11 mos

Kavi Workspace is a flexible SaaS solution that streamlines teamwork and reduces the costs of collaboration.Kavi Workspace automates the key functions that help people work together. It's easy to share files, keep people informed, vote, broadcast events, and more. Workspace ties together everything in one place - it's your system of record for important work. While Kavi Workspace is used widely by standard-setting organizations, it also supports results-driven collaboration for committees, working groups and task forces in a wide range of business cases. It is highly flexible, configurable and affordable for organizations of all sizes. Over 250,000 users representing 30,000 companies operate in over 100 Kavi-powered organizations. The service runs in a private cloud with high levels of privacy and security that satisfies our customers in financial, high technology and federal government applications. We look forward to your questions!