Leong Cheng Wei

➢ CASA acquisition through prospecting, referral walk-in conversion. ➢ Financial Profiling and recommend suitable solutions: savings, protection and investment. ➢ Cross-sell Unit Trusts, Bancassurance and other retail banking products. ➢ Ensure full compliance with BNM regulatory requirements: KYC, AML/CFT and bank’s internal compliance policy. ➢ Engaging customers to build long-term banking relationships. ➢ Promote digital banking ecosystem during onboarding process.

➢ Coordinate with the headquarters to develop and oversee the implementation of regional administrative management policy. ➢ Manage regional administrative budgets, expense approvals, and rental research. ➢ Coordinate visitor reception, interview guidance, and meeting room management. ➢ Manage office supplies requests, inventory, and distribution. ➢ Oversee fixed asset management, regular check and equipment maintenance. ➢ Handle regional leasing contracts, business licenses, and property-related matters. ➢ Document control management, ensuring the security and integrity of files. ➢ Assist with HR-related tasks, including employee onboarding, offboarding, attendance management and benefit of employees.

➢ Manage updates and reporting of network operations, including openings, closures, and remote area data. ➢ Ensure the successful implementation of standardized network layouts and operational procedures. ➢ Provide IT system support for regional clients and assist with on-site operational procedures. ➢ Drive franchise network performance and ensure profitability by meeting targeted goals.

➢ Administrative support, including facilitating the information to franchisees, documents filing, email response and meeting scheduling. ➢ Participate in team project to achieve organization goals. ➢ Data analysis, analyze data by providing supportive information, prepare reports to help management in decision-making. ➢ Facilitate communication between departments and external partners to exchange info accurately on time. ➢ Address customer inquiries and resolve the issues efficiently.

➢ Digi Authorized Dealer. ➢ Promote various range of telecommunication products and services. ➢ Build the relationship to customer to understand their needs and recommend tailored plans and solutions. ➢ Product demonstration to customers, promote the solutions, services and promotions. ➢ Manage customer accounts, transactions, resolve billing and service issues faced by customers.