Cha W.

- Lead company-wide OKRs and department OKRs - Preside finance meetings and its agenda - Launch the 1st SaaS Product Beta in 2 months with half of the workforce - Company due diligence data cleanup and reporting monthly/quarterly updates for the investors - Build the entire company workforce (organizational structure, recruiting, interviewing/contract deals, department performance metrics and KPIs setup). - Periodical workforce analysis - Supervise + Support cross-functional operations (tech & product, marketing, sales, project, client success, vendors) and day-to-day administrative operations (finance, accounting, taxes, insurance, legal, HR, CARTA shares)

RESPONSIBILITIES: • Create SOW, price breakdown sheet, budget, and development schedule. • Planning and executing operational goals. Set delivery timeline and deliverables. Monitor the overall scope, progress, and risks for multiple projects. • Communicate with clients, internal team, vendors, and partner organizations effectively. • Establish the project team and org chart. Hiring and onboarding independent contractors from recruiting, conducting interview, payment negotiations, drafting agreements on scope and deliverables. • Write product requirements, FAQs, tutorials, and record all documentation throughout the process. • Manage budget. Tracking project costs and invoices. Execute accounting reconciliation, AP and AR. • Organize and train event customer support team. Documenting user feedback. • Conduct retrospective. Examine processes and make strategic solutions to maximize company profits. INITIATIVES • Administer sales and project pipelines. Conduct pricing strategy meetings with marketing and sales. • Track and analyze data. Build portfolio management dashboards to oversee all projects and its history. Identify weakness and strategize next move. • Initiate communication with stakeholders, department leads and employees to identify and document operational problems. Conduct weekly meetings, set agenda and plans to remove blockers and streamline company operations. • Conduct weekly finance meeting. Create meeting agenda. Initiate discussions and approval process. • Re-examine all contractual languages, refine the definition or rewrite the terms and confirm with company stakeholders on the business direction.

• Review confidential documents. Conduct consular interviews and related investigation. Adjudicate visa, passport application and issue documents authentication. • Subject matters expert for the Embassy CRM system developing, function integration, platform planning, user flows and UI designs. Conduct user research and collect feedback on the release upcoming features. • Monitor consular department daily finances. Create monthly department financial and inventory report.

• Execute 20+ event projects with 2.5 million budgets annually. • Supervise and update the event guest database. Identify RSVP bottlenecks, coordinate with PR and marketing, resolve problems and facilitate the invitation and RSVP progress. • Liaison and support multiple project planning and preparation with 10+ other departments • Direct all event on-site operations and personnel. Conduct the overall guest check-ins/outs and moving flow. Resolve any on-site emergencies with back-up plans. Lead the reception and service team.

• Coordinate corporate and diplomatic events. Guide overall event experiences to VIP clients. • Collect data and conduct PR research. Produce Social media content. Coordinate press release and public relations with the media. • Manage the government publications on sales, accounting, custom, shipping and marketing.

• Manage English Center and 20 teaching assistants. Supervise the class progress. • Organize school events, i.e. competitions, exhibitions, program demonstration, meetings, and exams. • Manage student files and documents. Supervise program enrollments. • Provide educational guidance to teachers, administration and student parents as academic advisor. • Edit social media posts. Manage the school website and all recording files.

• Support live show planning, venue scouting, pre-production management and administration to the artistic director. Generate production schedules. • Liaison with production team, performers, administrative department and event organizers. Coordinate press release with the media. • Administer live show or live event services for front end (reception, merchandise setup, box office and ticketing) and back end (stage coordination, maintenance, crew personnel management)

• Coordinate music festival preparation, travel plans and event administrative work. • Manage and update online store sales, inventory and customer database. Provide customer service via phone and online inquiries. • Create social media content and marketing designs (banners, logo, posters, photography)

• Support the Performing Arts Center daily front stage and back stage coordination and venue maintenance. • Coordinate live show operations with technical director and engineers. (taking cue sheet notes, operating mixer and media equipment) • Coordinate events on merchandise setup, box office reception and ticketing management.

• Direct wind ensemble concert program for all school festivals, seasonal concert series and ceremonial events. • Set seasonal plan, conduct ensemble operation, weekly meetings and supervise progress. • Liaison with school administration, music organizations, venue staff and sponsors.

Quebec Outstanding International Student DFWs (Differential Fee Waivers, 50% tuition off)

Zhi-Lan Cultural Scholarship for Outstanding Musician (Top 3 of the department)