chase hopkins-martin

* Opening and Closing the store * Counting the money in the till daily to ensure the money is balanced * Working towards daily targets (KPI’s, Revenue, Income, contracts raised) * Responsible for serving our customers in the branch and over the phone * Wide range of activities from taking orders, helping resolve invoice queries to dealing with any customers issues * Help with ordering stock * Stock transferring Items to other branches * Working on computers using other software than just Microsoft ETC. * Running the branch when the manager is not available

* Providing excellent customer service, dealing with enquiries in store, illustrating benefits and incentives of the products available. * Achieving account targets, manning of the shop floor independently. * General handling of money, computer skills. * Keeping up to date with store updates to feedback to members of the team * Dealing with customer complaints calm and respectively * Security management of the shop floor. * Requesting total sales reports on the hour in order to keep a check on targets. * Team organization- aiding new members of staff into new roles with customer service and stock * During my employment I have improved my sales and customer service skills as well as knowledge of the ‘world of work’. This is best highlighted through my attitude and commitment where my employer has felt comfortable in giving me greater responsibilities and authority in the store where I am trusted to run my own department without aid of others and organise a team during work hours

* Entering prices on the William Hill system to ensuring the prices safely get to the retail shops * Meeting deadlines for events on that day * Using many different software’s of William Hill to ensure I can complete different pieces of work on a daily basis * Help other teams around the different sections of the company * Answering phone calls which can range from many different situations