Charles Roussin

As a seasoned director of buying, I specialize in fostering a dynamic and high-performance team through effective supervision, training, and leadership. My approach revolves around nurturing individual talents, optimizing team performance, and cultivating a culture of continuous learning.

As a senior buyer, I oversee the product assortment and collection building which are both fashion forward and profitable. I have been traveling the world in search of the latest trends and new brands. I manage tight budgets and realized gross margin growth and increased stock turn. I have been involved in several special projects. • Manage key accounts in multiple product categories . • Develop a complete and balanced brand matrix • Men’s buying representative in focus group formed to implement new product life cycle management system. • Men’s buying super user who developed reporting template. Contributed to the automation of buying reports. • Attended several Première Vision textile and fashion fairs. • Responsible for one of the largest product class in the company • Reduced markdown percentage using innovative buying techniques. • In depth knowledge of the Canadian market and of its regions.

As a buyer, I managed procurement for 250 Call it Spring stores across Canada. Throughout my time with the Aldo group, I developed analytics which helped build a complete and balanced assortment plan. • Considerable increase in stock turn • Increase in gross margin • Responsible for recruitment fairs for French universities • Coordinated interaction between several key departments (marketing, product development, buying and planning) • Increased men’s contribution to total business

As a buyer, I managed procurement for 250 Call it Spring stores across Canada. Throughout my time with the Aldo group, I developed analytics which helped build a complete and balanced assortment plan. • Considerable increase in stock turn • Increase in gross margin • Responsible for recruitment fairs for French universities • Coordinated interaction between several key departments (marketing, product development, buying and planning) • Increased men’s contribution to total business

As a distributor, my role was to support buyers. I provided several buyers with multiple studies helping them make buying selections more precise. I quantified the collection supporting the buyer and bringing market specific knowledge. • Business development and product knowledge of ladies non jewelry and knit product. • Development of new reports to spot best sellers and increase repeat productivity. • Helped buyer manage inventory by region to optimize sales

As a distributor, my role was to support buyers. I provided several buyers with multiple studies helping them make buying selections more precise. I quantified the collection supporting the buyer and bringing market specific knowledge. • Business development and product knowledge of ladies non jewelry and knit product. • Development of new reports to spot best sellers and increase repeat productivity. • Helped buyer manage inventory by region to optimize sales

As a customer service supervisor, I managed a team of agents handling customer relations throughout several means of communications. I managed performance appraisals, employment, and career growth and development for team members. • Handled supervisor calls to maintain a great customer service experience. • Coaching and support to a team of agents. • Helped develop career plan within the organization for team members.

•Offer the highest level of customer support while providing customers with information regarding our products, promotions, return policy, special offers and other information related to the company and our websites •Respond to customers in accordance with the policies and procedures of the Customer Contact Center. •Be an ambassador for the ALDO group and represent the company and the Customer Contact Center in a positive manner •Resolve concerns and/or issues to ensure our Customers have the best experience