charles jackson

About

Dynamic professional with 25 years of experience completing high profile, high impact projects, on time. Multifaceted leader with the ability to develop a highly effective team with a proven track record of generating profitable results through diagnosis, decisive action and innovative problem solving techniques, follow-up and follow through skills with a history of rapid promotion and increased responsibility through self-development and educational opportunities within the organization.

Country

united states

City

garland

Industry

financial services

Skill

collections, accounts receivable, sap, microsoft excel, windows, cognos, ms excel pivot tables, process improvement, team leadership, national accounts, account reconciliation, a/r collections, a/r management, data analysis, customer service, mentoring, healthcare, written communication, team building, accounting, inventory management, training, sales, budgets, leadership, microsoft office

Experience

customer care representative

unitedhealth group

2015-5 - 2016-1 · 9 mos

collection supervisor

english color & supply

2016-2 - 2017-4 · 1 yr 3 mos

Analyzed tasks to develop process improvements/identify training needs. Assisted others with daily issues or an inability to resolve customer issues. Communicated with sales to ensure release of orders on payment. Performed AR duties for all clients in a floating capacity when needed. Assisted with creation and maintenance of work instructions. Performed audit functions within AR and to ensure compliance to internal processes. Assisted with client resolution/meetings as required. Training of employee base as required. Prioritized collection efforts to mitigate Fossil’s risk within assigned portfolio

accounts receivable supervisor

fossil group, inc.

2010-1 - 2014-1 · 4 yrs 1 mo

accounts receivable supervisor

ups supply chain solutions

2005-1 - 2009-1 · 4 yrs 1 mo

* Responsible for staffing and coordination of the work flow within the chargeback team. * Assisted employees with daily issues or an inability to balance at mid-month or month end. * Responsible for performance evaluations, recognition, and disciplinary issues for employees. * Supported development of 14 employees as well as identified training needs. * Analyzed daily and weekly reporting tools to determine employee accuracy and productivity along with any client risk (i.e. Productivity, collection, aging reports as well as performance indicators) * Responsible for decision making on $500,000,000 of client receivables with regards to chargebacks and AR for 10 high profile clients. * Communicated with clients, resolved issues, and provided information to client & auditors. * Assisted clients with developing processes/process improvements. * Participation in client presentations and initializations. * Developed and maintained detailed work instructions for the handling of assigned client accounts in accordance with contractual agreements. * Special projects as required.

team lead

ups supply chain solutions

2004-1 - 2005-1 · 1 yr 1 mo

* Analyzed tasks to develop process improvements/identify training needs. * Assisted others with daily issues or an inability to balance at mid-month or month end. * Communicated with clients and resolve issues. * Performed AR and chargeback duties for all clients in a floating capacity when needed. * Assisted with creation and maintenance of work instructions. * Performed audit functions within AR and chargebacks to ensure compliance to internal processes. * Assisted with client presentations/meetings as required. * Training of employee base as required.

chargeback and contract administrator

ups supply chain solutions

2003-1 - 2005-1 · 2 yrs 1 mo

* Daily updating of client contracts and membership. * Updated of wholesaler Acquisition Cost as required by client. * Maintained client database. * Resubmissions of chargeback claims disputed by wholesalers. * Updated spreadsheets issued by wholesalers for open chargeback deductions. * Required reporting for clients as well as in house. * Daily contact with Accounts Receivable team in clearing up outstanding chargeback related issues. * Assisted in training of new employees and helping with other clients as needed.