Charleen Young

• Oversee B2B homepage content planning and performance, ensuring effective merchandising and continuous optimisation • Lead optimisation of the Technology & Appliances portfolio, including search visibility, site navigation, category architecture and PDP cross-sell strategy • Support Ecommerce Trade Manager on driving & optimising trade activities.

• Managing Technology & emerging Appliances categories • Optimise on-site search functionality for improved product visibility • Implement product recommendation strategies to drive engagement • Ensure a seamless and customer focused shopping experience

I manage the visual presentation and digital merchandising strategy across Kogan.com, Dick Smith, Brosa & Matt Blatt. I work closely with cross-functional teams to optimise category performance, enhance customer experience, and drive online sales through data-driven merchandising. Key responsibilities include: Curating and maintaining engaging product and category pages aligned with brand and campaign guidelines. Leveraging Google Analytics and other web data to analyse customer behaviour and optimise the shopping journey. Conducting market, competitor, and customer research to inform merchandising standards and best practices. Collaborating with Purchasing and Engineering teams to implement content improvements and site enhancements. Driving data analysis and reporting to inform strategy and refine merchandising processes.

Responsible for the daily operations on the Australian eCommerce platform, including promotional setups, product launches, website merchandising & SEO optimisation etc. Using data to drive decisions and optimising customer engagement, CTR & CVR in order to delivery efficient revenue in a scale.

Jul 2022 - Sept 2022: Home & Entertainment Sept 2022 - Oct 2022: Menswear Oct 2022: Womenswear & Intimates Nov 2022: Beauty Liaising with external and internal stakeholders to ensure products are online on Myer.com.au with strong appealing contents available for customers to drive sales. Onboarding suppliers to Myer Product Enrichment Portal (PEP) through supplier training sessions conducted monthly as well as daily communication through Email & Microsoft Teams. Troubleshooting product issues which causing products to drop offline; product auditing to ensure correct product category mapping on the website.

Assisting with counting, packing up & dropping off the ballots

Collaborate with internal team and external Myer team to achieve high quality customer service through strong interpersonal communication skills. Responsible for calculating daily budget and End Of Day report; Completing weekly and monthly report for top 10 product lines & best performing categories. Assisting concession manager with inventory management & visual merchandising; Lead a small team of 2 casual staffs whilst concession manager was away for 4 weeks, troubleshooted inventory issues across different stores in a timely manner.

Assisting the store during peak Christmas period to maintain high quality customer experiences & high level of customer satisfaction. Proudly promoting the brand images and mission to like minded individuals to further establish connections and form ongoing customer engagement and loyalty.

Specialising in User Experience & User Interface design with a focus on mobile application interface designing. Carrying modelling skills with proficiency in 3D modelling softwares such as Maya, C4D, Unity and Blenders. Strong understanding of the Augmented Reality concept and ability to create such concept into mobile application through the integration of UI.