Chandni Ray

1. Coordinated international and domestic shipments to ensure timely delivery of goods. 2. Managed documentation for import/export operations, including invoices, packing lists, and customs payments. 3. Liaised with suppliers, freight forwarders, and customs agents to track shipments and resolve delays. 4. Optimized transportation routes and reduced shipping costs through effective carrier selection. 5. Monitored inventory levels and coordinated with the warehouse team for order fulfillment. 6. Ensured compliance with trade regulations and company policies. 7. Prepared and maintained logistics reports and shipment records for internal audits.

1.Respond to customer inquiries via phone, email, chat or social media. 2. Resolve customer complaints and issues promptly and professionally. 3. Provide product/service information, answers questions and clarifies doubts. Process orders, returns and exchanges. 4. Escalate complex issues to senior teams or management. Handling stocks. Giving Best Rate of Currency exchange. 5. Do the Upselling and Cross selling for the higher revenue company. 6. Handling cash, also managing opening and closing of cash/ accounts.

Responding to customer inquiries and referring clients to the proper channels Managing customer service strategies via call/email and chat. Keep detailed, organized records of orders and stock Maintaing daily customer detail