cary trujillo

Consult with senior leaders across seven lines of business within the United States, India, and the Philippines to identify performance, talent, and business gaps. Manage the design, development, and evaluation of both human resources and business strategies to improve individual/group performance and operational efficiency. Results: Decrease voluntary turnover in Centers of Excellence (CoE) from 46% to 8%. Results: Decrease application entry errors in loan originations from 38% to 5%.

Collaborate with business leaders to identify and resolve performance gaps through customized enterprise level solutions. Design, conduct, and measure human resources, training, and employee experience programs. Provide individual and group coaching, training, and leadership development programs.

Managed training and workforce initiatives designed to foster increased quality and productivity for approximately 6,500 employees. Engage with City Manager, City Council members, internal leaders and public representatives to identify and resolve gaps in services provided to the community. Oversee talent development within the organization to include: succession planning, performance management, rewards and recognition programming, diversity and inclusion efforts, and on-going leadership development. Engage with Police/Fire for recruitment, hiring, employee/labor relations, and collective bargaining. Results: Increased public image of the City to become an employer of choice through diversity training to raise awareness and educate staff with community leaders as co-facilitators. Results: Developed a 4-tiered leadership development program focused on attracting new talent and keeping existing talent which resulted in decreased turnover and increased citizen satisfaction scores.

Perform human resources duties to include: recruitment and interviewing, benefit administration, investigate and conduct safety and worker's compensation claims, conduct employee relations investigations, develop and implement policies/procedures, assist in payroll processing, develop and run employee recognition programs, performance management, and maintain core HR data. Design and oversee facilitation of all new hire, departmental, leadership, and systems training for all employee levels. Generated and coordinated all responses to both the Drug Enforcement Agency (DEA) and customer complaints/inquiries. Composed work instructions and operational procedures (ISO9000).

Partner with senior leaders to set strategy for business and process improvement across the organization. Develop and maintain strategic business plans, manages internal budgeting process, and provide monthly monitoring reports on key process indicators. Oversee all phases of training support and evaluation to include: new hire, compliance/regulatory, administration, safety, leadership development, and strategic business planning for 4800+ employees. Manage the preparation of proposals, business plans, operating budgets, and policies/procedures impacting human resources and other departments.

Interfaced with senior / executive business partners to meet and manage new hire, compliance, leadership development, and operational training needs. Project manager for opening and staffing call center operations in US, India, and Mexico. Assessed needs to develop front-line and on-going training for domestic and international partners utilizing design methodology (ISD) and adult learning theory (ADDIE) to create classroom led, computer-based training, self-study modules, simulations, job aids, and virtual classroom training. Analyzed data for reporting, process improvement, and return on investment. Primary project manager for system conversions and cross-functional implementations. Results: Developed goals and redesigned business curriculum to reverse back-end collections of auto loans under goal by 33% to exceeding goal by 15% within 3 business quarters. Results: Implemented processes and training in underwriting resulting in a decrease of first time default of 42%